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Richmond Council selects Serco for waste management deal

Richmond Council has awarded a 10-year waste and recycling collection contract to Serco.

Under the new contract, Richmond’s non-recyclable waste will continue to be delivered to energy-from-waste incinerators, which generates electricity for the National Grid. Richmond’s food waste will also continue to be processed by anaerobic digestion, which produces gas for the National Gas Grid along with a compost-like material known as “digestate” which is used as a fertiliser on farmland.

Cllr Martin Elengorn, Chair of the Environment and Sustainability Committee, said: “Waste and recycling collections are some of the services provided by the Council that residents value the most. It’s important that we can provide a service that is both efficient and cost effective.

“The Council has to make significant savings over the next few years; this major contract will not only offer improved service delivery, a new fleet, retained weekly collections and greater efficiency, it can also be delivered at a cost close to the existing Council budget provision.

“The Council will work with Serco to continue to improve our recycling rate across the borough – identifying ways to work with residents to encourage them to engage in our already comprehensive service. Serco will also be involved in assisting the Council in delivering its climate change objectives.”

Managing Director for Serco Environment Services Ronnie Coutts added: “We are delighted to have been selected by Richmond Council to deliver these essential services over the next 10 years. Our new fleet of EURO 6 refuse collection vehicles are more fuel efficient, meaning lower vehicle emissions, they will also be fitted electric bin lifts and use other carbon reduction measures to ensure the collection service is delivered in as environmentally friendly way as possible.”

Following commencement of the contract, Serco will work with the Council to develop innovative initiatives aimed at improving the collection service and customer experience. For example, by linking into vehicles “In Cab” computer system to the Council’s Customer Service team will have access to real time updates to issues and will be able to track service progress helping them provide better advice and support to residents who need it. These technologies will also enable more effective monitoring of service delivery.

The contract is due to commence on 30 March 2020.

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