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RICS launches six new FM case studies

The Royal Institution of Chartered Surveyors (RICS) is to launch six facilities management case studies developed for them by International Workplace at an event taking place today (19 June), at the NEC in Birmingham.

The case studies which cross a number of strategic FM issues including procurement, innovation, technology, sustainability, talent management and health and safety, provide practical examples of the best practice outlined in RICS’ Strategic Facilities Management (FM) Guidance Note, and are aimed at demonstrating the benefits of strategic FM to business to companies both large and small.

The full suite of case studies includes:

  •  Delivering strategic FM services at a major events venue
  • Procurement via partnership – FM in health and social care
  • How introducing smart working practices has helped National Grid create a sustainable legacy
  • Working to deliver FM services at the largest dedicated rugby union venue in the world
  • Providing specialist Facilities Management consultancy services in the United Arab Emirates
  • Facilitating business and pleasure at the world’s busiest airport

 Paul Bagust, director of the UK commercial property professional group at RICS said:

“Although focusing on a variety of different examples, the six case studies demonstrate many common themes to good workplace management and reflect the best practice theories outlined in our Strategic Facilities Management (FM) Guidance Note.

“Central to this is the facilities’ teams understanding of an organisation’s business objectives. It is only by having this understanding that facilities managers can take a professional approach to the workplace, ensuring facilities complement the corporate values and mission. The best examples of this are when the facilities team becomes part of the leadership function of the organisation, helping to shape and drive the business objectives.

“These case studies also provide us with the practical examples the FM industry needs in order to raise awareness amongst business of the strategic benefits of FM in order to help get leading facilities managers at the decision making table.”

Other key themes include a professional understanding of the impact of FM to a company’s reputation, brand and performance, engagement with staff and the supply chain, the importance of measuring impact and outcomes and communication.

David Sharp, managing director of International Workplace, who drafted the document, commented:

“We are seeing increased demand for a consistent approach to facilities management among clients operating in international markets. We were again delighted to work with RICS on this third series of case studies that both reflect the growth of FM as a recognised professional discipline and we hope illustrate the approach being adopted by leading organisations to address the challenges and opportunities of economic, social and technological change.”

Delegates at the event will hear from the authors of the case studies and from speakers including the NEC team on how the FM strategy was developed and delivered.

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