International service company, Serco Group, through its Australian subsidiary and as sub‑contractor to Bupa Health Services Pty Ltd (Bupa), will be supporting the Commonwealth of Australia’s Department of Defence through the provision of National Garrison Health Services (NGHS) to the Australian Defence Force (ADF).
The estimated total value to Serco of the NGHS contract over an initial six-year term is AUD1.01 billion (approximately £560 million).
Under the sub-contract to Bupa, Serco will be responsible for providing essential defence support services across more than 50 bases in Australia. Through a Human Resources Managed Service for primary health, Serco will be delivering recruitment, on-boarding, training, workforce management and various other employee lifecycle, account management and support functions.
Serco’s responsibilities will cover more than 1,000 professional staff who will support the delivery of an integrated health care system to over 80,000 ADF members and reservists.
Serco’s solution, developed in close partnership with Bupa, is based around a single workforce and HR management system focused on a patient-centric partnership.
Commenting on the contract award, Rupert Soames, Serco Group Chief Executive, said: “We are very excited to be supporting Bupa and the Australian Defence Force in delivering these essential services.
“Our solution draws upon Serco’s international experience and expertise in workforce management, and the contract brings together the deep skills we have in our Citizen Services business, the commitment to patient-centred outcomes in our Health business, and the strong relationships and operational delivery we have demonstrated in our Defence businesses.”
Full operational service under the new contract will begin on 1 July 2019.