Serco has beaten off a rival bidder to secure the contract to deliver support and customer services for Lincolnshire County Council.
Outsourced service provider Serco and business services firm Agilisis were the only two companies competing for the major contract, which includes IMT, finance and HR services. It is also recommended that Serco takes on the council’s customer service centre. The contract is valued at £71m over five years and commences in 2015.
The contract award announcement follows a 12-month procurement, during which the council worked closely with Serco and business services firm, Agilisys to find service improvements and cost savings as their final bids were put together. The new contract is expected to deliver savings of more than £14m over five years.
As is standard procedure, the council’s executive will be recommended to award the contract at their meeting on 4 March.
Cllr Martin Hill, Leader of Lincolnshire County Council, said:
“It was important to get the best possible deal for taxpayers, so we’ve put a lot of time and care into these negotiations. Both of the finalists submitted excellent bids, and officers would have been pleased to recommend either company. But in the end Serco delivered a better deal with more savings. Serco has also said that it would continue to employ the same number of staff within Lincolnshire, and that there is even the potential to create an additional 140 local jobs over the five-year contract.
“I feel confident the Executive will be able to award a contract at our meeting on 4 March. This would then mean Serco would start work on transforming services from April 2014 in preparation for the transition on 1 April 2015.”
Serco is also one of six FM firms shortlisted for a further multi million pound property management contract with the council, no decision has been reach regarding this contract award yet.[Corrected 12:45pm 20 Feb]