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The Imperial War Museum in London. Image CC credit James West

Shield secures IWM contract

Total security solutions provider, The Shield Group, has been awarded the visitors services and security contract at Imperial War Museums (IWM).

The company won the contract following the recent launch of a dedicated division for manned guarding, and as of 1 April 2014, IWM transferred all of its visitor services and security to The Shield Group. Shield is now tasked with providing some of the most reliable security guard skills to ensure a quality visitor experience to all five of the IWM sites, located around the country.

Since taking on the role, the greatest priority for both IWM and The Shield Group has been to meet with staff and PCS to ensure everyone is fully supported throughout this transfer.

Commenting on the new contract, John Roddy, Chief Executive Officer of The Shield Group, commented:

“We are delighted to partner with IWM to provide our comprehensive customer first approach visitor and security services.

“With our reputation and experience in this sector, we will be drawing on our expertise to deliver the great experience and services visitors have come to expect from visiting IWM’s five world class branches.”

The five IWM sites comprise of: IWM London (flagship branch), the Churchill War Rooms, HMS Belfast, IWM Duxford and IWM North.

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