The Futures programme has been created to offer a structured apprenticeship journey for qualifying existing employees and new recruits to complete either a customer service practitioner or customer service specialist apprenticeship.
Both apprenticeships are 18-month courses and include an IWFM accredited facilities services qualification, level 2 certificate for practitioner apprentices and level 3 certification for the customer service specialist cohort.
The aim of the new programme is to provide employees with the right skills, capability and attitude to deliver facilities management focused on people and experiences, rather than buildings and services. Each participant on the Futures programme will be employed in a permanent role with Sodexo with the programme comprising mainly on-the-job training, with around 20 per cent of the learning completed off-site.
On completion of the programme the graduates will be able to build their career within Sodexo and using the skills acquired from the course will act as a customer service specialist within their team. They will gather and analyse data and customer insight in order to drive innovation and deliver more strategic, employee-focused partnerships.
Kim Leahy, HR Director, Corporate Services, Sodexo UK & Ireland said: “This new development programme is a really important part of our people strategy. We are committed to supporting and developing the next generation of leaders for our business. To achieve this, we truly believe customer service skills are crucial in the delivery of workplace experience and consumer driven FM.
“We are really looking forward to welcoming our first cohort of apprentices and see this new programme as a way we can kick-start along a rewarding career at Sodexo.”
As part of its Public Service Pledge Sodexo commits to engage 850 apprentices every year, the new Futures programme is just one of many apprenticeship programmes within Sodexo.
Sodexo supports apprenticeships at all levels and across a range of skills from chefs and hospitality managers to project management and property maintenance.