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Tag Archives: customer service

Seton recognises employees as key to customer service award success

In June 2015 Seton proudly accepted the European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to take this opportunity to highlight how the enthusiastic and dedicated employees of Seton contributed to this success. ...

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Skillsets the important factor in the procurement process

Just four per cent of UK businesses consider cost the most important factor when making a procurement decision according to a global study into contracting carried out by ClickSoftware. Businesses in Britain are instead prioritising matching skillsets (30 per cent) over every ...

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New qualification in event security is launched

A new qualification has been launched that will help learners take their first steps in event security and provide employers with well-trained event stewarding staff. The HABC Level 2 Certificate in Event Security Operations (QCF) will provide learners with an understanding ...

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ISS China gains large IFS deal

ISS China has been awarded a large contract by mobile telecommunications infrastructure equipment suppliers, Huawei, to provide Integrated Facility Services (IFS) at its first multifunctional living campus. This campus provides apartments, recreation centers, a medical center and many other living amenities ...

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Incentive to work at Port of Dover

The Port of Dover has awarded a major contract to Incentive FM, one of the UK’s leading independent facilities companies, following a detailed tender through the OJEU process. Under the terms, Incentive FM will provide a unique range of services ...

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Mitie bags premium shopping deal

Mitie Client Services has been awarded the contract to manage the on-site guest relations team at Portsmouth’s premium retail outlet, Gunwharf Quays. The shopping outlet, which is home to 90 premium retail outlet stores and 30 bars and restaurants, wanted ...

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A warm welcome

Jane Streat, head of client services at Lexington Reception Services, explains why creating a welcoming environment is important for FM professionals in today’s competitive market Is it the role of FM teams to create a warm welcome? The reception area ...

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BIFM announces Awards finalists 2014

The British Institute of Facilities Management (BIFM) has revealed the list of finalists for this years Awards ceremony which recognise excellence and celebrate great facilities management (FM) through inspirational projects, teams and individuals.  In the run-up to the Awards ceremony which takes place ...

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Debenhams snaps up Altius to improve supply chain compliance

Leading national department store chain Debenhams has appointed Altius Vendor Assessment to manage its contractor pre-assessment and compliance across its UK retail estate. The Altius online supplier management system uses an evidence-based approach to check and accredit suppliers’ competences – ...

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GOJO Industries Europe achieves ISO 9001

Quality management standard complements commitment to sustainability GOJO Industries Europe, the European arm of one of the largest suppliers of hand hygiene products in the world, and a major supplier to the NHS in England, has achieved the prestigious management ...

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