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Tag Archives: customer service

At your service

This year’s winner of the BIFM Award for Excellence in Customer Service was Chiswick Park (pictured). Through its Enjoy Work programme, Chiswick Park’s onsite facilities management team in the West London site has created a sustainable workplace with massively enhanced ...

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The days of fixed office hours and workstations are history

Increased customer expectations and flexible working patterns are being blamed for consigning the traditional “nine-to-five” to history. New research reveals that 93 per cent of us are working from home for part of the week whilst 76  per cent  work ...

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Business transformers

This week, Katie King highlights the benefits of adapting your FM business to exploit the world of social media. Be prepared to move outside of your comfort zone in 2013 as the only constant will be change. The continuous cycle ...

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What tenants want

A new global office tenant survey has revealed the top factors influencing overall tenant satisfaction and what this means for future trends in commercial real estate customer service. The publication, “What Office Tenants Want” details the findings of the Building Owners and Managers ...

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Touch point trail

A systematic approach to the guest experience can provide valuable insights into your facilities and service performance, says Anthony Bennett of Bennett Hay. First impressions of your organisation can be difficult to change so it’s important that they’re positive. Visitors, ...

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OCS launches nationwide FM apprenticeships scheme at Leeds mall

Total facilities management provider, OCS, is offering three apprenticeships at White Rose Shopping Centre in Leeds as part of a nationwide roll-out which will see 600 places offered to young people throughout the UK over the next two years. The three ...

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Building the customer’s trust

The key to exceptional service delivery is to develop a clear understanding of your customers. Andrew Shaw, managing director of consulting firm Business Services Growth (BSG), describes what service providers need to do to better understand their clients’ needs, improve ...

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OCS views shopping experience with ‘everyday wonder’ in new contract win

  Trinity Leeds, the major retail complex located in Britain’s fourth largest city, recently signed a two-year contract with international total facilities management provider OCS. The contract, for cleaning, security and customer service, started last month following a mobilisation ahead ...

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Churchill to provide a secure solution for Harrogate International Centre

Churchill has announced a new partnership with Harrogate International Centre (HIC) for the delivery of a holistic security solution at their leading conference, exhibition and events venue which hosts around 150 events and attracts close to 300,000 visitors each year. The ...

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MITIE Client Services recognised with two awards by Sunday Times’ Top 100 Businesses

MITIE, the FTSE 250 outsourcing company, is exceptionally proud to officially announce its Client Services business has been named as one of the top 100 businesses to work for in the UK, in addition to being awarded the Training & ...

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