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Hybrid working now the norm shows global study

A new study by global workplace consultancy, AWA, of 220 offices in 33 countries, representing nearly 250,000 employees, has revealed that hybrid working is becoming established as the norm, with people now coming into the office an average of just ...

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Businesses urged to prioritise the caller experience following global report findings

A new global report by outsourced communications provider, Moneypenny, has revealed the impact of changing consumer behaviour on business communications. Moneypenny, which handles 20 million interactions for 21,000 organisations each year, surveyed 2,000 consumers across the UK and US to ...

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