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Tag Archives: survey

KPI Survey dials in to reactive calls to help desk

Following on from last month’s look at help desk management, the FM Index KPI Survey, compiled by FMJ and Causeway, takes a look at additional aspects of help desk usage. Making help more readily at hand In last month’s FMJ ...

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Survey puts a finger on the pulse of procurement trends

An industry survey to take the ‘procurement pulse’ of UK businesses has revealed, unsurprisingly, that the number one driver for a company’s procurement function in 2013 is cutting costs (76%). Although cost reduction continues to be the number one priority ...

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Employee health at risk over poor computer use

New research has found employee health is being put at risk as the majority of workers fail to implement the key drivers of smart computer use. Over a third of workers (37%) suffer from tension headaches or migraines and 66% ...

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Property sector says green retro fitting is a ‘best bet’ for 2013

Refurbishing existing buildings to new standards turning them into good green assets has been identified as one of the best bets for the property sector in the year ahead, according to industry investors. The findings, published in Emerging Trends in ...

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Helping NHS Scotland fine-tune its estate management strategies

NHS Scotland’s Health Facilities Scotland (HFS) has appointed Capita Symonds as Survey Partners for Phase 4 in the implementation of an estates asset management system for the NHS estate in Scotland. Capita Symonds has already completed the first three phases ...

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Commercial property occupier survey reveals drop in satisfaction levels

The Property Industry Alliance’s sixth annual Occupier Satisfaction Survey has revealed a drop in commercial occupiers’ satisfaction with their landlords compared with 2011 levels. These latest figures mark an end to previous, consecutive year improvements in occupier satisfaction. The Occupier ...

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New gov’t procurement policy ensures bidders’ past performance considered

The Government has introduced an immediate procurement policy change, just in time to ease the negative tone of a CBI survey released today in which the speed of Government procurement reform is criticised. The new Procurement Policy Note (PPN), which ...

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Top ten ranking for MITIE in key race and gender benchmarking survey

MITIE has been named as one of the top ten private sector organisations for ethnicity in the workplace by Race for Opportunity and Opportunity Now, the race and gender campaigns from Business in the Community (BITC). The FM and energy ...

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Secure faxing issues and misconceptions highlighted in new survey

By an overwhelming margin, faxing continues to be an important form of  office communication for most businesses. However, concerns exist about the privacy of data when transmitted over a paper-based fax system, with 84% of legal professionals and 69% of ...

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Market demands more innovation from facilities management

A cost-conscious, service-led approach to outsourcing facilities management is delivering value but may be failing to achieve the levels of innovation required, according to the FM Market Survey 2012, a new research study commissioned by Interserve and undertaken by Sheffield ...

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