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The Westgrove Group aims for £40m turnover by 2021

Facilities management specialist, The Westgrove Group, has announced it will increase revenues by over 30 per cent in 2018.

The Warrington-based business will top £25 million in the current financial year and is aiming to grow its turnover  to £40 million by the end of 2021.

The Westgrove Group has seen rapid expansion across its core service areas of security, cleaning and customer service teams, and has increased its market share in shopping centres and moving into new sectors.

The company, which celebrates its 20th anniversary later this year, employs over 1,000 people in over 50 shopping centres across the UK working with major landlords and managing agents including CBRE and Savills UK.

Westgrove was recently appointed as the soft services Partner for The Lexicon redevelopment project in Bracknell. Other significant contract wins include The Galleries Shopping Centre in Bristol and St Johns Shopping Centre in Liverpool, Media City in Salford Quays and Doncaster and Sheffield Airport with Peel Land and Property.

The latter contract win sees Westgrove moving into aviation, a first for the business. The contract includes the provision of cleaning and PRM (Persons with Reduce Mobility) services.

Starting initially in cleaning in 1998, Westgrove moved into security in 2008 as a natural service partner and now operates a ‘dual service’ model of both cleaning and security on the majority of its sites.

Managing Director, Claire McKinley Smith, said: “Offering a dual service approach has been significant in terms of growing our business and enabling us to develop a consistent culture. Most sites we work with require both security and cleaning so it makes sense to use one provider – or Partner as we prefer to refer to ourselves.

“There is one point of contact and the teams have exposure to the same colleague benefits such as training and development, reward and recognition, and service excellence initiatives. We believe this has been pivotal to our success over recent years and we have certainly seen a preference from our partners to work this way.”

Westgrove Group Joint Chairman, Steve Fives, added: “We never want to stand still and the move into aviation and PRM demonstrates our progressive approach. We are always striving to improve the business and grow through innovation and quality of service.

“Remaining independent has been a massive strength. It gives a much greater personal feel to our business and we can offer a level of flexibility and transparency without compromising on service.”

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