VINCI Facilities has confirmed that it has been successfully delivering a total FM contract to East Midlands Railway (EMR) since early in 2020.
The five-year deal, worth around £4 million per annum, was agreed with Abellio in March 2020 and covers 90 stations and offices across the EMR network from Derby, Leicester and Nottingham and Lincoln to Cleethorpes, Sheffield and Loughborough.
Hard and soft FM services being delivered by the VINCI Facilities team include M&E, planned and reactive fabric maintenance, minor works and some trackside operations as well as cleaning services (including deep cleaning, in transit and turnaround cleaning), pest control and vegetation management.
The Abellio Group selected VINCI Facilities as its FM partner within the East Midlands Rail Train Operating Company on the back of VINCI’s group reputation in rail sector. Taylor Woodrow, VINCI’s civil engineering arm, has undertaken a range of rail projects such as at Norwich Crown Point Depot, White Hart Lane and Cross Rail.
Bob Mercer, Senior Category Manager at EMR commented: “Before the contract was formalised the VINCI team undertook additional cleaning and maintenance and delivered a 100-day clean programme – which confirmed why we appointed them. We were always seeking a partner with a collaborative approach and that’s exactly what we have got with the VINCI Facilities team.”
Paul Taylor, Customer Director VINCI Facilities added: “We have begun well, but all of us were challenged within weeks of mobilisation when lockdown occurred. We all adapted well to working around Covid-19 and we are now focussing on a full asset management appraisal working as a team.”
VINCI Facilities has a growing reputation in the rail sector building on works with Transport for London and its close relationship with its sister company Taylor Woodrow.
The webinar will discuss how organisations can maintain a seamless front of house service by employing the latest communications tools.
A major consequence of the pandemic has been the dispersal of staff, clients and stakeholders and the communications headaches that ensued. As offices open back up, social distancing rules means that front of house activities are still being disrupted. This session will advise organisations who are struggling to ensure that both visitor and telephone enquirers are dealt with in a professional and efficient manner, while maintaining the safety and health of both staff and visitors.
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