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Webinar – FM and the future of the workplace

On 25 June, FMJ Editor, Sara Bean, was joined by a panel of industry experts to discuss the impact of Covid-19 on the workplace and the new normal for operations.

The 60-minute roundtable hosted by leading outsourced communications provider, Moneypenny, invited Head of Operations, Ceri Henfrey, to discuss how Moneypenny has supported business continuity since the outbreak as well as reveal their return-to-work strategy.

Joining them to discuss how they’ve organised their communications to meet the challenges of the new normal for workplaces were a panel of experts from the Facilities Management sector; comprising:

Lucy Hind– Non-Executive Director, Harrogate Healthcare Facilities Management and Director, Hind Consultancy services.

Alan Hutchinson– Facilities Director, Howard Kennedy LLPa full-service law firm based No.1 London Bridge.

Simone Fenton-Jarvis– Workplace Consultancy Director at Ricoh a fellow of IWFM and the vice-chair of the Workspace Special Interest Group.

Emma Doyle– Facilities Manager at insurance group THB who has responsibility for health & safety and is part of the Operational Risk Committee.

Simon Booth–Head of Facilities at top 20 financial services and accountancy firm, Moore Kingston Smith, where he has responsibility for leading their real estate and facilities delivery across the firm.

Topics for the discussion included the speed and efficiency with which FMs were able to deploy huge swaths of staff remotely; how they’ve help maintain relationships between dispersed teams when physical encounters in a physical workplace setting are not possible, and the important role FM has had throughout this crisis in ensuring good communications between staff, management and clients. We also heard how the panel are closely involved in preparing organisations to readmit the workforce.

The session was opened up to include a series of questions from delegates. This covered topics such as ensuring that home workers adhere to DSE regulations, and how organisations have had to adjust to changes to client and consumer behaviours as a result of lockdown.

The session concluded with a sneak peek at the new look Moneypenny HQ which is designed to welcome back staff to the workplace whilst still maintaining social distancing.

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