Home / Business / Workplace guest service business Amplify launches

Workplace guest service business Amplify launches

A former senior leader at Portico has launched Amplify – a new front-of-house guest service brand offering reception, switchboard, reservations, events, and technical services.

Aimed primarily at the business and industry sector, the Amplify business has launched its package of front of house and hospitality services and has already secured three clients in the media, agency, and consultancy sectors.

The business also offers concierge and placemaking support, as well as workplace ambassadors, floor hosts and community managers.

The company has been launched by Amanda Kay who, for 11 years, was previously Director of Operations and Business Development at Portico, the front of house management services provider of Westbury Street Holdings (WSH).

Her career also involved 10 years as a Business Development Manager and Executive at BaxterStorey and Holroyd Howe, Portico’s sister brands.

Speaking about the launch, Kay said: “The workplace has changed, potentially forever. The events of the last couple of years have seen a real shift in the employee experience being moved to the top of the agenda for business leaders, HR and facilities professionals. 

“We are excited to bring a new proposition to the market which delivers the needs of today whilst ensuring that technology and innovation future-proof the experiences in the long term.”

The new company is already seeking to achieve B Corp certification, has committed to plant a tree for every employee who joins Amplify, has pledged at least one per cent of the company’s time to volunteering with community projects and pro bono work to support non-profits, and will offer training to support refugees into work through a partnership with The Launchpad Collective.

Webinar: How to control the flow of people and parcels through your facility – 23 November at 11am

According to Pitney Bowes Parcel Shipping Index, worldwide parcel volume is likely to double in the next five years, with the UK showing the highest increase in carrier revenue of all 13 countries in the Index.

Alongside a huge uptake in the volume of parcel volume and spend, post pandemic, the adoption of hybrid working patterns means that FMs need to find ways to enable staff to book / host collaborative meetings in available workspaces and to find desk, office and parking spaces by utilising automation and data capture to enable site governance.

Yet a recent survey by FMJ in partnership with Pitney Bowes found that 20 per cent of recipients are still using manual paper-based visitor systems, which doesn’t fit with their top priority – to maintain a safe and operational environment.

This overwhelming reliance on paper-based systems is causing many respondents bottlenecks, resulting in a lack of efficiently in logging and tracking packages and people coming into the organisation.

In this webinar, Gary Abbott Director of Business Development and Stuart Bushaway, Head of Dealers Operations and FM Relationships at Pitney Bowes will outline the main findings of the two surveys and what this could mean for FMs, followed by a discussion, chaired by FMJ Editor Sara Bean with a panel of thought leaders into the solutions available to meet these challenges.

Register for the webinar here.

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