Zurich Insurance Group, one of the world’s leading insurers, has published a report, which raises profound questions about the future direction of the Corporate Real Estate and Facilities Management (CRE&FM) industry.
The report is a result of the CRE&FM Futures Forum, hosted and run by Zurich, which was held between 30 January and 3 February 2012. The aim of the forum was to establish a platform of collective understanding about the future direction of the CRE&FM industry.
Over 450 participants from across the world participated in the unique online discussion, sharing knowledge and debating views around 16 key issues for the CRE&FM industry. In addition, two telephone conference discussions were held each day that focussed on the individual topics in turn.
The issues discussed included business relevance, customer service, sustainability and globalisation. Among the key findings of the report, which are the result of the synthesised views of the Futures Forum participants and do not necessarily reflect the opinions of Zurich, are: