MONTH IN FM
PUTS PRODUCTIVITY AND
EFFICIENCY CENTRE STAGE
As businesses look to optimise cleaning
MAY 2022 69
policies and procedures, productivity
and e iciency targets will be top of the list.
To support businesses of all sizes, Kärcher
Professional end-to-end solutions enable
facilities managers to meet and exceed targets
by understanding and answering the individual
needs of each cleaning operator and deliver
tangible business benefits. Simply purchasing
new machines will not provide results if the
sta are not trained on how best to use them,
where they should be used, and when they
should be used.
To help facilities managers extract the most from
their machines Kärcher has focused on three main
areas: reliability, cost-e ectiveness, and service.
Combined, these three elements ensure that Kärcher
is the go-to supplier for facilities managers looking
to boost productivity, increase cleaning e iciency,
and maximise overall cleaning performance.
Kärcher’s range of robust, durable, and reliable
machines have been designed to run 24/7 to
support facilities managers in every stage of their
clean whilst meeting the demands of heavy use.
Ensuring that machines are kept functioning is
crucial to reducing downtime. Real time reporting
and diagnostics can be run on Kärcher machines
across multiple sites, so facilities managers always
have a clear understanding of the status of their
Kärcher’s triage service is another high-level
o ering that keeps operations running smoothly.
Manned by trained engineers, the helpdesk can
o en diagnose any issues remotely so if there are
easy fixes, they can guide customers to carry out the
If an in-person visit is required, Kärcher’s engineers
will already have an idea of the issue, resulting in a
faster fix which saves time and money. Kärcher has
the widest selection of spare parts, curated from
multiple insights, and its inventory is housed at
nationwide locations meaning Kärcher can get the
parts to businesses quickly to minimise disruption.
With an 85% first time fix rate, Kärcher’s machines
and support services always have customer needs
in mind. Kärcher’s engineers are not targeted on
the number of parts sold but on the speed of the
fix, so they will not sell unnecessary spare parts and
operate at the highest level.
To help bring down the costs but maximise
performance, Kärcher has used its industry leading
technology to develop productive, user-friendly
machines. Functions such as easy!operation,
enable cleaners to swi ly get to grips with di erent
equipment. The machines can be set to distinctive
cleaning modes enabling multiple sta members
to use the same item to achieve the same level of
clean. Alongside this, the Kärcher Intelligent Key
(KIK) system enables facilities managers to lock
machines into unique set-ups, perfect for use on
uneven or unusual cleaning spaces.
For businesses without the means to purchase a
fleet of cleaning machines outright, Kärcher’s unique
Kärcher Hire service enables users to gain access
its market-leading machines. The team at Kärcher
Hire works with cleaning providers to understand
individual needs to ensure deployment of the right
equipment to deliver Kärcher’s superior cleaning
power and quality. 90% of the machines available
through Kärcher Hire are less than five years old,
ensuring facilities managers get access to the latest
in cleaning technology.
Further supporting facilities managers to ensure
they get the most out of their machines, the
Kärcher Academy is on hand to train sta to utilise
the machines to their full potential. The Kärcher
Academy delivers market-leading training courses,
held both in person at its Banbury facility and
virtually, to o er sta
hands-on training as
part of a continual
learning process that will
boost productivity and
cleaning e iciency.
needs may be, Kärcher
has the scale to provide
an unparalleled level
of support with the
ability to deliver over
21,500 service call outs
every year along with
facilities managers to
deliver the best results.
When cleaning matters,
https://www.kaercher.com/uk/professional.html 01295 752 082