New unisex hygiene service gathers pace in UK Washrooms

Surrey-based washroom services provider, Sanaway, has reported an unprecedented reception to its new ‘ONE’ unisex personal hygiene disposal service.

Launched in April this year, the service aims to normalise the presence of a universal hygiene unit that can be used by everyone who needs them, regardless of whether they use male, female, unisex, or accessible washrooms.

Sanaway co-founders, Graham Key and Patrick Martin developed the service to support the wider population’s need, since it’s estimated that 1 in 10 people suffer with urinary incontinence in the UK, and men, women and children can all be affected.

Patrick says, “Since introducing ONE to our customers, the response has been overwhelmingly positive. The approach and delivery is unique, and equally important, there’s no premium attached to the service and no associated ‘Duty of Care’ charges.”

The ONE hygiene units can be used by all people experiencing urinary incontinence issues which may be related to conditions such as prostate cancer, the menopause, a stroke, dementia and obesity, or because of disability and certain neurological conditions.

“Our ethos is to make Sanaway’s services as simple and inclusive as possible,” says Graham. “At the same time, by eradicating the gender specification associated with hygiene units, we hope to remove the discomfort and stigma some customers experience when discussing hygiene disposal requirements for their business.”

As prostate cancer is now the most commonly diagnosed cancer in England and 1 in 8 men in the UK will get prostate cancer in their lifetime, ONE serves an increasing need for businesses to provide hygiene units in male washrooms for the disposal of personal incontinence products.

Through a partnership with The Prostate Project, ONE service users also receive health information to display in washrooms, communicating the risk factors for prostate cancer and the importance of a PSA test for early prostate cancer detection. Customers are also encouraged to invite The Prostate Project’s Man Van mobile PSA testing facility to their premises to offer further health advice and a PSA blood test to male employees who may be at risk.

Contributing to Zero Waste to Landfill goals

The ONE service enhances Sanaway’s industry-leading, auditable Zero Waste to Landfill philosophy. Using Energy from Waste (EFW) technology, 99.995% of waste is recycled, with just 0.005% non-recyclable. This sustainable solution diverts over 50 tonnes of waste annually from landfill and helps power 50,000+ homes. Sanaway’s ISO 9001 accreditation also ensures quality management, while the service supports ISO 14001-certified businesses in meeting continuous improvement goals.

Consistency of service and recommendation drives the business forward

Founded in 2006, Sanaway puts its success down to a commitment to exceptional, personalised and reliable customer service, transparency, and environmental responsibility. There’s no call centre, just direct communication backed up with swift response times from their dedicated staff. This approach ensures strong word of mouth recommendations, steady year-on-year growth and an enviable 95% client retention.

A client since 2016, Twickenham Film Studios opened in 1913 and is the oldest film studios within the M25 which sits within a 2.5 acre site that houses over 40 permanent staff. Studio Manager, Liz Westwood says: “The studios is a busy site, and we wanted a service provider that could not only manage the hygiene waste removal correctly but also in a timely fashion.

“Sanaway impressed us with their professionalism, fast response and strong environmental values; we’ve seen improved hygiene, lower costs, and saved time.”

Visit: www.sanaway.co.uk/one
Email: one@sanaway.co.uk
Call: 0345 094 9495

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