FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
RHP (Richmond Housing Partnership) Group is set to bring its housing repairs service in-house, supported by a new field service management platform from technology partner Totalmobile.
The move is designed to improve response times, increase service control, and provide a better day-to-day experience for RHP’s customers spanning 11,000 homes.
The decision marks a key stage in RHP’s digital transformation strategy, aimed at modernising its housing services and delivering more responsive, digitally enabled support. By replacing legacy systems with Totalmobile’s Field First platform, RHP now gives its field teams real-time access to job information and enables managers to make faster, data-driven decisions based on live operational insights.
Gareth Levingston, Head of Technology at RHP, said: “Bringing repairs in-house is a big step forward, and Totalmobile’s platform is helping us do it right. It gives our teams the tools to work more efficiently, respond faster, and most importantly, keep residents better informed and supported throughout the process.”
David Webb, Managing Director of Property and Facilities Management at Totalmobile, added: “RHP is a brilliant example of how housing providers can take more control of their operations and service delivery. Investing in both people and technology shows real commitment to improving business and resident outcomes, and we’re proud to be supporting them on this journey with a platform built specifically for field service teams.”
The rollout is part of a wider push across the housing sector to improve frontline services amid rising expectations from tenants and greater regulatory pressure.
