FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Daikin UK has strengthened its aftersales service by transferring all residential operations in England and Wales to Robert Heath Heating, following its acquisition of the company in January 2024.
The move says Daikin UK will ensure customers and installers benefit from stable, long-term support delivered by a dedicated, wholly owned service business at the forefront of low-carbon heating.
As of 10 September 2025, all residential service requests in England and Wales, including heat pump maintenance, repairs and warranty work, are now handled by Robert Heath Heating. Daikin UK continues to deliver residential service in Scotland and Northern Ireland, while focusing its UK service teams on commercial and industrial operations.
Robert Heath Heating brings more than 45 years of residential heating experience, with over 300 service engineers and advanced IT platforms. The company already delivers maintenance and repairs for more than 200,000 households across England and Wales. Customers now benefit from faster repairs carried out by local engineers, clearer communication with text alerts, reminders and updates, and simple, multi-channel contact options.
Daikin UK’s experienced residential services engineers have already joined the larger Service team at RHH to offer speedy and professional residential heating services. This strengthens capacity and secures heating and hot water comfort for households in a fast and reliable manner.
Anthony Dimou, Deputy Managing Director of Daikin UK, said: “The successful transfer of our residential service operations to Robert Heath Heating is a milestone for Daikin in the UK. Customers want the assurance that their heat pump will be supported long after installation. With Robert Heath Heating as part of our Group, we now have the dedicated scale, technology and expertise to deliver that reassurance at pace and with consistency.”
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