FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Ensuring Guest Comfort Through Expert Roof and Drainage Solutions
Historic buildings come with unique challenges, and Thoresby Hall, part of the Warner Hotels portfolio, was no exception. Frequent water ingress during heavy rainfall affected ceilings and walls, leading to temporary room closures. The cause? Blocked valleys and rainwater outlets, moss and foliage accumulation, and a complex, older drainage system. Accessing these tricky areas safely required skilled IPAF operators and careful planning.
The client needed a reliable partner to prevent disruptions, protect their property, and maintain guest satisfaction. Metro Rod, renowned for expert drainage and maintenance solutions, was the natural choice. They provided a tailored plan, minimising impact on hotel operations while ensuring comprehensive coverage of all risk areas.
Overview of the Work
Metro Rod developed a detailed scope of work to address Thoresby Hall’s challenges. A colour-coded site plan clearly outlined each area, helping both the team and the client visualise the workflow. Over ten days, our focus included:
- Clearing debris, moss, and foliage
- Carrying out minor repairs during cleaning
- Inspecting exterior surface water drainage
- Coordinating closely with the on-site maintenance team
Step-by-Step Execution
Step 1: Planning and Site Coordination
Work areas were divided into four colour-coded zones to balance hotel operations and safety. Blue and Red zones were scheduled for Mondays and Fridays; Orange and Green zones midweek. Daily coordination with hotel management ensured permits were obtained, guest safety maintained, and high-traffic areas avoided.
Step 2: Access, Cleaning, and Repairs
Using a tracked MEWP, the Metro Rod team safely reached all roof and gutter locations. Debris removal and moss clearance prevented further blockages, and minor repairs were executed on-site after approval. Aerial inspections identified additional areas requiring attention, including the top of the south-side chimney breast, which may have gone unnoticed without this approach.
Step 3: Waste Removal and Reporting
All waste was bagged and removed to maintain a clean, safe environment. Detailed reports highlighted areas needing more extensive work. Weekly check-ins and daily site visits from senior management ensured health and safety compliance and maintained transparency with the client.
Outcome and Client Satisfaction
Since completion, Thoresby Hall has experienced no leaks or room closures in previously affected areas. Metro Rod’s professional planning and execution delivered:
- Seamless guest experience with zero disruption
- Long-term protection for the historic property
- Added value through aerial inspections identifying further maintenance needs
The client has expressed interest in scheduling an autumn preventative maintenance programme following leaf fall, demonstrating confidence in Metro Rod’s approach and service quality.
Metro Rod: Your Go-To Service Provider
Metro Rod delivered expert roof and drainage maintenance for Thoresby Hall, part of the Warner Hotels portfolio. The Metro Rod expert team cleared blocked gutters, removed debris and moss, unblocked and inspected drains, and ensured water flowed freely through the historic property’s complex drainage system.
With meticulous planning and professional execution, Metro Rod safeguarded the building and ensured a seamless guest experience.
To find out how Metro Rod can protect your property, call us on 0800 66 88 00 or visit our website to find out more.
