FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Carlisle Support Services has secured a soft FM contract with South Western Railway (SWR).
The partnership, which went live in April following a three-month mobilisation period, now sees Carlisle responsible for the cleaning and servicing of more than 180 stations, offices and depots spanning from London to Weymouth and to the Isle of Wight.
The mobilisation phase saw the implementation of new uniforms, upgrades to state-of-art cleaning equipment from Carlisle’s supply partners Craftex & Killis alongside the introduction of premium, environmentally friendly cleaning supplies through its partnership with Paragon Products.
As part of the transition, Carlisle Support Services has internally appointed Stewart Smith as Regional Contract Manager to oversee the SWR partnership. With over a decade of industry experience, Smith is exceptionally well-positioned to lead the integration of 70 new frontline team members, who transferred via TUPE, and ensure a consistent, knowledgeable, and value-driven approach in welcoming South Western Railway into the Carlisle portfolio.
David Evans, Head of Operations at Carlisle, said of the new contract award: “Having personally supported South Western Railway over many years through a range of security and customer service solutions within previous roles and organisations, I am very excited about this contract. With Carlisle’s collaborative partnership approach, we are confident that our deep expertise allows us to deliver exceptional rail environments and drive tangible improvements in SQR performance across this network.”
Richard Jenkins, Managing Director for the Cleaning and Facilities Management division at Carlisle commented on the strategic significance of the win:
“Introducing our soft FM services to South Western Railway marks a significant step in the growth of our facilities division as we continue to add value to our clients. Looking after such a heavily utilised network allows us to streamline operations, improve passenger experiences and innovate to maximise ROI through unrivalled results on SQR performance.”
The contract win further strengthens Carlisle’s long-standing presence in the UK rail sector.
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