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CBRE identifies key factors to operational excellence in FM

In a new first-of-its kind report published by CBRE, the company has identified, three primary characteristics that fuel high performing facilities management (FM) organisations.

The report titled ‘Forging the Iron Triangle: Facility Management Excellence’ has revealed that the formula for operational excellence in FM organisations involves the simultaneous balancing of three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure.

The report is the result of a year-long inquiry into FM businesses, industry scholarship, and an industry-wide survey of more than 125 FM executives, and incorporates in-depth analysis of the operations and best practices of high-performing FM organisations that collectively represent 90 million sq. ft. of properties, 294,000 occupants, $3.2 billion in occupancy expenditure, and 1,940 commercial real estate associates.

Bill Concannon, CEO of CBRE’s Global Corporate Services division, said:

“The industry lacked a consistent vision for what operational excellence is and how it can be achieved. This report provides that definition as well as a roadmap to achieving it.”

CBRE manages more than 3.5 billion sq. ft. of facilities and $32 billion in operating expenses globally on behalf of its clients.

The firm has added nearly 300 million sq. ft. of new FM business in the past 24 months.

CBRE employs more than 15,000 professionals who specialise in FM service provision.

Please click here for a copy of the report.

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