FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
The UK’s £52.5 billion facilities management industry is cracking under pressure from system chaos, skills shortages and client pressure for quality, according to new research launched by FM technology specialists, askporter.
The study, The State of UK Facilities Management, based on an independent survey of FM leaders across the UK, warns that the sector is stuck in reactive mode and is “firefighting” daily problems, blocking FM driving long-term value for their clients. With economic stability on the horizon, the report argues that now is the moment for FM leaders to rethink strategies and harness technology to rebuild efficiency and trust.
Among the key findings:
- System Breakdown: 76 per cent of professionals blame siloed systems and poor real-time visibility for inefficiency.
- Perpetual Firefighting: 73 per cent say their teams are forced into reactive problem-solving every week, leading to 43 per cent of missed SLAs.
- Labour Crisis: Two-thirds (68 per cent) are unable to recruit and retain the staff they need.
- Client Trust Collapse: Between 60-67 per cent of FMs report clients raising complaints or threatening not to renew contracts, over perceived service failures.
- Compliance Blind Spots: 44 per cent admit that half or more of compliance tasks go untracked or unautomated.
Talking about the report, askporter CEO, Till Eichenauer, said: “Facilities management can’t afford to limp along with disconnected tools and constant firefighting. Leaders that embrace integration and intelligent technology will set the pace, with those who don’t risk being left behind.”
The report highlights a clear route forward: unifying fragmented systems, embracing real-time data, and using technology not as a bolt-on, but as a strategic co-worker for FM teams.
The full research report, The State of UK Facilities Management, is available here.
The way we work has changed – yet, many organisations are still relying on rigid, one-size-fits-all tools to manage desks and meeting rooms, according to a new study from workplace management solutions provider, Matrix Booking.
Spreadsheets, calendars, and generic booking software may have worked once, but they’re struggling to keep pace with today’s flexible, hybrid workforce. The result? Wasted time, frustrated employees, and expensive underutilised space.
Matrix Booking’s new study, ‘One-size-fits-all booking systems don’t work for today’s workforce’, explores why current systems are falling short – and how organisations can reimagine workspace management to boost efficiency, employee experience, and cost savings.
To download your FREE copy click here.
