FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
MRI Software, a global leader in real estate solutions and services, has been recognised with the 2025 SaaS Facilities Management Customer Satisfaction Award from the International Data Corporation (IDC).
The award is based on the results of IDC’s 2025 SaaS Path Survey, in which MRI’s facilities management solution suite placed in the highest-scoring group for vendors serving the facilities management application market. Survey respondents gave MRI high rankings on brand trust, user experience, features and functionality, frequency of new feature releases, roadmap visibility, industry specialisation, and data management capabilities.
MRI’s facilities management solutions are used by more than 4,500 customers representing over two million users—including owners, operators, and occupiers—to manage locations, contracts, and operations across spaces and assets.
Patrick Ghilani, CEO of MRI Software said: “Customer success is at the heart of MRI’s product strategy, and that’s why we prioritise customer feedback, whether it’s through surveys, advisory boards, or direct engagement at roadshows and industry events. Receiving the IDC Award is a powerful endorsement that our solutions are truly making a difference for facility managers worldwide.”
Despite widespread job satisfaction, FMs are facing many challenges. Earlier this year, MRI published the findings of its Voice of the Facility Manager report, which surveyed hundreds of FMs across North America, EMEA, and APAC. In each region, the results showed that FM workloads and responsibilities have increased, but budgets haven’t. “Our technology helps bridge that gap, and that’s why our FM suite is one of the fastest-growing product lines across our portfolio,” concluded Ghilani.
IDC’s customer satisfaction award program, the CSAT Awards, recognises the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaS Path survey. SaaS Path is a global survey of approximately 2,900 organisations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 20 different customer satisfaction metrics.
The way we work has changed – yet, many organisations are still relying on rigid, one-size-fits-all tools to manage desks and meeting rooms, according to a new study from workplace management solutions provider, Matrix Booking.
Spreadsheets, calendars, and generic booking software may have worked once, but they’re struggling to keep pace with today’s flexible, hybrid workforce. The result? Wasted time, frustrated employees, and expensive underutilised space.
Matrix Booking’s new study, ‘One-size-fits-all booking systems don’t work for today’s workforce’, explores why current systems are falling short – and how organisations can reimagine workspace management to boost efficiency, employee experience, and cost savings.
To download your FREE copy click here.
