FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Office and commercial relocation change management company, Business Moves Group (BMG), has appointed Sharon Sales as Customer Experience and Social Governance Manager.
Sales brings extensive experience in customer service leadership, administration and operational governance from previous roles across the facilities management and workplace change sectors.
In her new role, Sales will lead the customer service and administrative teams, ensuring clients receive a consistent and professional experience across every project. She will introduce a structured customer journey that includes first day check in calls and post project follow ups, supported by insight from surveys, journey mapping and mystery shopper activity.
Sales will also further enhance BMG’s established approach to compliance and accreditation. She will further strengthen BMG’s robust ISO standards, CHAS, SafeContractor and other certifications into everyday workflows, to ensure that the already robust processes become clearer and easier for teams to follow. Her role also includes representing BMG in client meetings to provide updates on ESG performance and social value activity.
A key part of Sales’ remit will be the development of BMG’s growing charity redistribution service. She will build partnerships with community organisations, create a clear pathway for redundant furniture donation and produce client materials that highlight the environmental and social benefits of reuse.
Speaking about her new role, Sales said: “BMG has a reputation for doing the right thing for its clients and its communities. I look forward to helping strengthen the customer experience, supporting the teams who deliver exceptional work every day and developing our sustainability and social value initiatives even further.”
Rachel Houghton, Managing Director at BMG, commented: “Sharon brings a people-centred perspective that will help us build on the strong foundations of our customer experience and compliance functions. Her appointment reflects our commitment to continuous improvement and investment in our quality, relationships, and delivering meaningful social and environmental value. Sharon will play an important part in the next stage of our growth.”
According to the 2026 UK Facilities Management Market Research Report by askporter, facilities management professionals want clear, verifiable evidence of work being delivered, with teams that can communicate progress in real time. This requires technology that is affordable, intuitive, and quick to adopt.
Yet the report found that:
Over three quarters of FM professionals (76 per cent) experience operational inefficiencies caused by siloed software which results in a lack of real-time visibility.
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