FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Tackle your maintenance backlogs and proactively manage your faults with a Reactive Helpdesk software module as part of an easy-to-use CAFM (Computer Aided Facilities Management) solution.
Managing fault reporting and maintenance requests can be complex, but a good CAFM solution can make this simple. Your team, as well as wider building users, can log issues and faults. The real time updates enable you to manage and monitor what is happening at every stage of works, right through resolution to final close down including the costs of each job; even enabling you to answer queries as they arise.
You will be able to automate work orders, prioritise urgent repairs, track job progress/costs in real-time, manage your contractors, and shift towards proactive (PPM) maintenance. This will also provide you with vital data for strategic asset replacement, budgeting, and reporting, as well as helping manage your compliance; turning a complex problem into an organised, efficient, and transparent process for better working environments.
How CAFM & Helpdesk Software Helps
Centralised Logging & Prioritisation
Building users log faults and maintenance issues via a simple portal, creating a digital work order instantly, eliminating duplicate input and lost requests.
Real-Time Visibility
You see all faults, their status (new, assigned, in progress, resolved), who’s doing it, and costs live on a dashboard, improving response times.
Proactive vs. Reactive
While handling urgent issues (reactive), CAFM uses data to schedule Planned Preventative Maintenance (PPM), preventing future failures in aging infrastructure.
Asset Management
Tracks vital assets, monitoring their condition, history, and lifecycle to plan major replacements before they break down.
Cost Control & Data
Tracks costs per job, helping budget for repairs and identify trends, justifying investment in refurbishments.
Contractor & Compliance Management
Efficiently assigns work to internal teams or external contractors, tracks their performance, and ensures all maintenance meets health & safety/regulatory standards.
Helping Estates Concerns
Effectively Manage Ageing Infrastructures
CAFM identifies failing systems early through asset tracking, allowing planned upgrades rather than crisis-driven fixes, reducing downtime and improving safety for staff and building users alike.
Backlog Management
Moves from overwhelming reactive tasks to a managed workflow, using data to focus resources where needed most, clearing the backlog systematically.
Resource Optimisation
Frees up FM teams from admin to focus on strategic improvements, making the most of limited budgets.
Better Control Over Estates
By implementing a CAFM system with a robust helpdesk, you gain control over your buildings and estates, ensuring functional, safe, and compliant buildings, ultimately supporting a better working environment.
CAFM Advice from Experts
Would you like CAFM advice?
If you are considering a new CAFM solution and would like further advice, do get in touch with 3i Studio Ltd. As CAFM experts, with over 30 years’ experience, we will be delighted to help and provide you with an online demonstration of our CAFM modules.
For expert CAFM advice, to arrange a demonstration, or request a no obligation quote, contact 3i Studio Ltd: 0345 675 5051 or cafm@3istudio.com or visit our website www.3istudio.com to find out more.
T: 0345 675 5051
E: cafm@3istudio.com
W: www.3istudio.com
