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Tag Archives: customers

The guest experience

In this article, Anthony Bennett, owner and director of Bennett Hay, the bespoke hospitality business, explains the role of the guest experience in delivering facilities management excellence More and more businesses are turning to the hotel and hospitality sector to ...

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Tomorrow’s Workplace

Martyn Freeman, managing director, Mitie’s FM business explains how FM providers are responding to a radically changing working environment to provide the workplace of the future Over the last few years the effect of the global recession has seen many ...

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New energy group launches at the Energy Event

A new initiative to help organisations reduce energy costs and improve efficiency is being launched today (16 September) at the Energy Event, taking place at the NEC, Birmingham. The Energy Performance Contracting Group has been formed by the UK’s energy ...

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Secure, space-saving cycle locker

Bike theft is on the increase. Over 110,000 bikes are stolen each year in the UK. Bike thefts don’t just occur on the high street; they occur at colleges, universities, supermarkets, hospitals and businesses. A bike thief looks for an easy ...

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There’s no customer loyalty in low wages

A new survey has revealed that unless businesses pay staff a fair wage, consumers will change their buying habits and take their shopping elsewhere. The survey of more than 1,000 individuals from across the UK and conducted by Censuswide for ...

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New joint venture formed to meet growing UK self delivered FM

Building services engineering company, Lorne Stewart plc has announced a strategic partnership with Oltec Group, a UK soft services company, creating a joint venture to meet the growing demand for self delivered facilities management (FM) across the UK. The combining ...

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Eurest to debate ‘workplaces of the future’

Part of the Compass Group UK and Ireland, workplace foodservice experts Eurest, will next week (14May), be hosting a “Workplaces of the Future‘ webcast, bringing together industry experts to discuss what workplaces will be like for both customers and organisations ...

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Home work wear laundering hazards will come out in the wash

Allowing employees to wash their own work wear is a risky business for employers, claims a trade association that represents the UK laundry, drycleaning and textile rental sectors. An employer’s duty of care means they are directly responsible for the ...

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Norland powers up for ‘zero downtime’ deal at Infinity’s Slough data centre

Specialist data centre operator Infinity SDC has announced a strategic partnership with facilities management firm, Norland, to maintain critical infrastructure and operational systems at Infinity’s purpose-built data centre facility in Slough. Infinity SDC and Norland have signed a three year ...

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