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Tag Archives: margins

Serco sees profits plunge by 59%

Poor trading in the first half of the year has seen Serco’s profits plunge by 59 per cent. A direct result of the company failing to secure new work, falling margins, restructuring costs and loss making contracts. Operating profit dropped to £50.7 ...

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Roberston Group eyes up lucrative FM margins with new appointment

  Up to now, Robertson Group’s revenues have been driven by construction, property development, house building and investment, where the market has been challenging and highly competitive. The firm’s board has taken the opportunity to review and reshape its product ...

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Building the customer’s trust

The key to exceptional service delivery is to develop a clear understanding of your customers. Andrew Shaw, managing director of consulting firm Business Services Growth (BSG), describes what service providers need to do to better understand their clients’ needs, improve ...

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