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Tag Archives: values

Service management models are key to success

If all companies are effectively competing on service, the key differentiator must therefore lie in the organisations service management models and their abilities to execute it. This is the focus of a new white paper published by ISS, which details ...

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Cultural fit ranks high with FMs

According to a new survey carried out by Lexington Reception Services, 86 per cent of facilities managers (FMs) say cultural fit is important when choosing a facilities management (FM) provider however, less than half (45 per cent) of them assess ...

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BIFM states ‘reason for being’ with refreshed mission, vision and values

At the glittering BIFM Awards ceremony last night the British Institute of Facilities Management’s chair, Ismena Clout introduced the industry body’s revised mission, vision and value statements, which were agreed by the association’s board in August this year. The announcement ...

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