FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Sodexo’s premium workplace experience and employee engagement service, Circles, has launched its Hospitality Operating System (HOS) to elevate service delivery and the employee and guest experience at every client site.
Now live at pilot sites and rolling out to additional locations, HOS serves as the digital backbone of Circles’ hospitality operations.
Accessible on tablets, phones, and desktop devices, it gives onsite Circles teams real-time data to manage service delivery, understand how clients’ employees engage with the workplace, and deliver interactions that feel personal and seamless. From greeting guests to completing site-level workflows, the system brings structure, consistency, and support to every moment of the workday. Early pilots show smoother service delivery, faster issue resolution, and higher-quality interactions for both clients’ employees and their guests.
Designed to reflect each client’s culture and operating style, HOS adapts to the service needs of every site. Its configurable modules enable Circles’ teams to capture meaningful insights, align with site-specific procedures, and deliver consistent, high-quality interactions across all locations. Integrated training pathways reduce onboarding time and accelerate proficiency, ensuring Circles team members are equipped to deliver personalised support at a client’s workplace from day one.
In addition to streamlining service delivery, HOS gives clients measurable visibility into the impact of hospitality. By capturing real-time usage data, their employees’ engagement patterns, and demonstrated workplace needs, HOS reveals how employees interact with services, spaces, and community programs. These behavioural insights give clients a clear, evidence-based view of where support is most needed and how hospitality initiatives are shaping the overall employee experience.
Michael Fildes-Peace, Managing Director, Circles UK said: “Great hospitality happens one interaction at a time. Whether a team member is completing a meeting-room tour with a digital checklist or quickly referencing service guidelines on their phone to support an employee, these moments matter. The new Hospitality Operating System enables this consistency – and gives clients the clarity and data they need to elevate engagement and make informed workplace decisions.”
Wednesday 14 January at 11:00am
Building Management Systems (BMS) have long been used to control the heart of a building – monitoring and controlling its essential systems such as lighting, ventilation, heating and air conditioning. Facilities Managers want the best visibility to help detect and deal with concerns before they become issues.
This webinar brings together the experts from energy network provider, E.ON along with FM thought leaders to discuss moving from a reactive service to a proactive service. By identifying energy issues early and automatically, instead of occupants reporting issues, then potential faults can be identified early and remedied. The BMS does this before the problem occurs by using smart alerting and EMC support services.
Panel:
- Sara Bean: Editor FMJ (Facilities Management Journal)
- Nick Westlake: Energy and Service Delivery Manager at E.ON Control Solutions
- Sunil Shah, the author of IWFM’s Energy Management Good Practice Guide and MD of Acclaro Advisory
- David Cermak, Regional Facilities Manager for David Lloyd Clubs
To register for the webinar which will be taking place on 14 January 2026 at 11:00am click here.
