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Bianca Angelico, Director of new guest services provider On Verve tells Sara Bean why it’s important to create an experience designed to meet both guests and employees needs Over the past 18 months, workers have reflected on their pre-COVID work ...

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Portico white paper discusses why floor captains are key to the future of the office

The specialist provider of high quality, tailored guest services has launched a new white paper which explores the role of floor captains as part of the guest services offering and discusses the key elements of the role and the value it brings ...

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New MD appointment at Rapport

Rapport, Compass Group UK & Ireland’s specialist provider of guest services, has appointed Dirk Talsma as its new Managing Director. Talsma will take over the role from current MD, Greg Mace, who is stepping down at the end of July. Matthew Thomas, ...

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Career Ladder talks to director of operations at Portico

Q: What first attracted you to working in FM, did you have much awareness of the profession? I applied for a job at a local airport and began working at the check-in desk. From there, I moved into a role ...

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Churchill launches new guest services offering

Churchill Group has launched On Verve, a new guest services offering. As lockdown restrictions continue to ease and more people return to the workplace, guest services have arguably one of the most important roles in ensuring a safe and successful return ...

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Bennett Hay wins at Harbour Exchange

The London-based bespoke hospitality services company, has secured a three-year deal to manage the guest services and workplace experience at London Dockland’s Harbour Exchange, which is home to more than 70 diverse businesses and is set amidst nine acres of ...

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Portico in 125 Old Broad Street win

Specialist provider of tailored guest services, Portico, has won a contract to provide guest services at 125 Old Broad Street. Portico takes over the contract from the incumbent that had been in place for more than eight years and will ...

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Portico appoints new business development manager

Specialist provider of tailored guest services, Portico, has appointed Richard O’Keefe as Business Development Manager to support the company’s ambitious business growth. With more than 14 years’ experience in front-of-house and guest services roles, O’Keefe will support Director, Business Development, Amanda ...

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Portico in 22 Bishopsgate win

Specialist provider of tailored guest services, Portico, has been selected to provide a range of resident and guest services at 22 Bishopsgate, the newly constructed vertical village in London that is due to open and become operational in early 2021. ...

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