Home / Guest Services

Guest Services

Senior hire at Portico

The specialist service provider for tailored guest experiences has appointed Rachel Nolan as Operations Manager to help on-site teams to grow and develop, as well as support Portico’s guest services teams to deliver the best guest experience. Nolan brings years ...

Read More »

Portico takes up residency at Knightsbridge Gate

The specialist provider of high quality, tailored guest services, has been appointed to provide a suite of bespoke guest services at the prestigiously located Knightsbridge Gate development in London. The luxury mixed-use building which consists of 15 new apartments, up ...

Read More »

Portico launches online concierge platform

Specialist provider of tailored guest services, Portico, has launched an online concierge service, Portico Lifestyle. The Portico Lifestyle platform provides access to a curated range of products and experiences and is free to use for all customers and clients of ...

Read More »

All inclusive service

Bianca Angelico, Director of new guest services provider On Verve tells Sara Bean why it’s important to create an experience designed to meet both guests and employees needs Over the past 18 months, workers have reflected on their pre-COVID work ...

Read More »

Portico white paper discusses why floor captains are key to the future of the office

The specialist provider of high quality, tailored guest services has launched a new white paper which explores the role of floor captains as part of the guest services offering and discusses the key elements of the role and the value it brings ...

Read More »

New MD appointment at Rapport

Rapport, Compass Group UK & Ireland’s specialist provider of guest services, has appointed Dirk Talsma as its new Managing Director. Talsma will take over the role from current MD, Greg Mace, who is stepping down at the end of July. Matthew Thomas, ...

Read More »

Career Ladder talks to director of operations at Portico

Q: What first attracted you to working in FM, did you have much awareness of the profession? I applied for a job at a local airport and began working at the check-in desk. From there, I moved into a role ...

Read More »

Churchill launches new guest services offering

Churchill Group has launched On Verve, a new guest services offering. As lockdown restrictions continue to ease and more people return to the workplace, guest services have arguably one of the most important roles in ensuring a safe and successful return ...

Read More »

Bennett Hay wins at Harbour Exchange

The London-based bespoke hospitality services company, has secured a three-year deal to manage the guest services and workplace experience at London Dockland’s Harbour Exchange, which is home to more than 70 diverse businesses and is set amidst nine acres of ...

Read More »

Portico in 125 Old Broad Street win

Specialist provider of tailored guest services, Portico, has won a contract to provide guest services at 125 Old Broad Street. Portico takes over the contract from the incumbent that had been in place for more than eight years and will ...

Read More »