Workplace change and relocation specialist, Business Moves Group (BMG), has launched a new operating model to to centralise pricing, planning and billing activities across the group.
The restructure has been designed to empower the four BMG regions – Scotland, Northern Belt, Midlands, London & South – to sharpen focus, streamline processes, improve operational excellence and pass on cost-savings to clients.
BMG says in analysing and stripping back processes and moving the administrative responsibility that each of the branches held to a centralised hub, its regional teams can now “fully focus on the needs of its customers, ensuring the delivery of innovative, highly-tailored and more efficient service delivery models”.
In addition to centralising its administration, BMG has incorporated all subsidiary companies into the core company. This it says will enable the business to unify its services, including project management, technical distribution, and furniture management, and provide best-in-class support to clients across the country.
BMG will continue to have physical locations in Glasgow, Leeds, Manchester, Birmingham, Reading and London, but these six branches will be split into four regions.
In addition to implementing new reporting systems, BMG adds it has invested in other technology to ensure the new way of operating works as smoothly as possible. An online survey tool, using sales drones to assess the intricacies of a site, will automatically send information about a client premises, including photographs and videos, to the operations teams so they know exactly what the project involves before stepping foot on site.
The company has also stepped up its waste management and CSR reporting, ensuring that every aspect of a relocation or workplace change project is as sustainable and ethical as possible.
The restructure has seen the realignment of roles but at the same time the new operating structure has been designed to “foster an engaged and enthusiastic team of people that share the same values and the vision necessary to push the business forward” says BMG, adding “the restructure and streamlining of business processes will give all BMG employees the chance to spend less time on administrative tasks, and more time on developing their skills, supporting clients and working on projects”.
Rachel Houghton, MD of BMG, said: “This feels like the next natural step for our business. A key driver has been to better reflect and support the business’s nationwide presence, leaving our regional teams with more time to focus on what really matters – offering our clients the very best experience and value for money.
“It’s a complete change of culture for the business but the team is excited and up for the challenge. And that’s because there’s more opportunity for them to step into more senior roles and develop their skills. As part of this transformation, we’re providing more training because we believe that while it’s always important to invest in people, now’s the time to make that the number one priority.
“Everyone is part of the journey and I’m excited to see this collective effort grow the BMG business from strength to strength.”