Cognito IQ is a combination of intelligent mobile workforce management software, best-practice processes and proven techniques. This combination of advanced technologies and unparalleled industry expertise enable service organisations to realise the full potential of their mobile workers and deliver the highest possible levels of customer satisfaction at minimum cost. Cognito has continuously been at the forefront of mobile technologies for more than 20 years, and has built an enviable reputation for reliability and superior customer service over hundreds of successful customer projects.
The software platform connects your back-office ERP and job management systems out to the front lines of your business. Through an innovative activity-based workflow rich, context-aware data is collected from the mobile workforce. The real-time dataset is collated, analysed and presented as actionable insights about what’s really happening “out there”.
This fresh understanding drives continuous improvement and superior service delivery. It enhances decision-making and underpins action plans that reinforce desirable behaviours and enhance employee performance.
The results speak for themselves; for example, 40% increase in productivity, 30% improved customer retention and 20% reduction in cost-to-serve”.
Why not talk to us? Your customers will thank you for it.