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Expansive FM appointed global CAFM partner for Deliveroo’s Hop and Editions portfolio

Expansive FM (EFM) has been appointed by Deliveroo to provide a CAFM system for its Editions and Hop global portfolio.

Since Deliveroo’s launch in 2013 the company has reinvented and reinvigorated the restaurant and delivery industry. Its Editions wing offers bespoke, delivery-only kitchens to help brands extend their global reach without the overheads of a high street premises. Meanwhile, Hop is Deliveroo’s rapid grocery service that is pioneering delivery-only site openings around the world. Both operations are growing fast, with a global footprint.

All Deliveroo’s Hop and Editions sites must run like clockwork to support the unique compliance and logistic challenges of managing multiple kitchens. Not to mention a complex delivery network powered by more than 130,000 riders globally.

Editions and Hop are using cutting-edge, data-driven tech to help their partners take advantage of the dark store model. But as their kitchen and grocery operations grew internationally they were also looking for a CAFM partner who could bring them the data and control they needed to optimise the performance of their bricks and mortar estate.

Following a competitive tender process, Deliveroo appointed EFM as its CAFM partner. The company will use the EFM platform to rapidly automate and streamline reactive maintenance, PPM, compliance and asset management.

Rob Starbuck, Global Head of Facilities for Deliveroo said: “From the start, Expansive stood out as a highly intuitive system that could match Deliveroo’s tech-driven approach.

“For Editions, it isn’t about cramming as many restaurants as possible into a site. It’s about building and developing relationships. The quality of the facilities we provide and the efficiency of those operations are fundamental to the success of our restaurant partners. Expansive share our values and our approach, and will help us use data and technology to optimise our facilities performance.”

Cost control was also hugely important to Deliveroo as it looked to drive value for its partners and therefore required a CAFM that could give complete oversight of its contractors and costs wherever they were in the world.

Starbuck continued: “As we are an international brand, we needed a system that could handle multiple languages and currencies. And, crucially, we needed it to be easy for anyone to use on any device. Our managers are supporting exceptionally busy operations. They need to be able to just pick up their phones, request quotes, track engineers and keep an eye on budgets.”

The platform will also streamline PPM and can be adapted to the diverse regulatory and commercial requirements of the different markets where Deliveroo teams operate.

Expansive will give every site control over their financial and compliance data – while helping the business as a whole understand local trends and optimise overall performance.

Josh Greibach, Co-Founder and CEO of Expansive said of the partnership: “Deliveroo is a disruptive brand, famous for its world-class technology and user experience. EFM is aligned with their vision and we share their values. We develop technology in the same way. We’re focused on data, UX and excellence in customer service. We are excited to be delivering for Deliveroo!”

Navigating FM efforts to sustainability 

As environmental protection demands unified action, transparency, and heightened awareness, Biological Preparations has launched an initiative to catalyse sustainability efforts within the FM sector.

FM businesses face unique challenges and heightened expectations of eco-initiatives from their clients. Yet, behind the scenes in FM businesses, many environmental initiatives, rollouts and even planning, are not broadcasted and transparent.

Have your say: Sustainability Trends in FM 

The UK biotech company’s five-minute, anonymous FM-focused survey, offers FM professionals of all hierarchies with a platform to voice their perspectives and share their experiences. The results from this survey will then be analysed and presented as an industry-specific report, which aims to guide FM businesses helping them benchmark trends, gain clarity on industry challenges, and map out goals and metrics towards sustainability.

To share your experiences, please click here.

About Sarah OBeirne

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