FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Facilities management company, Fisco UK, has partnered with managed workplace services (MWS) provider and an HP company, Apogee Corporation, to expand its IT offering and provide a more integrated and automated solutions portfolio to its client base.
Through the partnership, the firm has successfully boosted machinery uptime for its clients by 28 per cent compared to its previous MWS supplier.
The partnership, which is part of Apogee’s Affinity Partnership Programme, sees Fisco UK incorporate managed print services (MPS), managed IT services (MITS), and outsourced document services (ODS) into its expansive client offering.
A strategic cost-reduction business with clients in industries spanning manufacturing, professional services, warehousing, logistics, and more, Fisco UK turned to Apogee to strengthen and streamline its services. Previous supplier arrangements had resulted in poor IT management and a lack of cost transparency. Apogee was selected as a MWS partner for its long-standing reputation of service excellence, along with its strategic alignment with the company’s ethos of competitive pricing, customer-centric support, and automated efficiencies.
The Affinity+ Partnership has been mutually beneficial, with Fisco UK gaining additional buying power, resources, and access to Apogee’s industry-leading 200+ strong engineering team. The company is also supported by Apogee-led training for its internal salespeople, as well as gaining a percentage of revenue from any successful referrals. In return, Apogee now benefits from access to Fisco UK’s diverse and growing client base.
John Edmonds, Account Director at Fisco UK, commented: “The service excellence provided by Apogee’s dedicated teams have completely eliminated unnecessary touch points, giving our clients consistent access to quick, efficient, and reliable support. And of course, the HP association provides further assurance that we can rely on Apogee to deliver every time.”
Aurelio Maruggi, CEO at Apogee, said: “We are thrilled to see the results of our partnership with Fisco UK. The company’s ethos and commitment to tailored and innovative customer-centric solutions closely align with ours, so I am confident that our joint offering to clients will continue to go from strength to strength.”
