FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Cost efficiency, resilience and occupant wellbeing are top drivers for successful facilities operations, with total spending projected to surpass $3 trillion by 2026. However, JLL’s Global State of Facilities Management Report 2025, warns 84 per cent of FM leaders cite budget constraints and escalating operational costs as their primary concern, driving a critical need to balance cost efficiency with occupant experience and operational excellence.
“Facilities management should no longer be viewed as a mere cost centre, but a strategic business enabler that fortifies resilience, fuels productivity and ultimately creates a competitive advantage,” said Paul Morgan, Global COO of Real Estate Management Services at JLL. “In an environment marked by volatility, uncertainty and ambiguity, the need for more intelligent, AI powered by data-driven facilities management has never been more essential.”
Economic uncertainty and geopolitical tensions have intensified focus on FM cost optimisation, and leaders are addressing these cost pressure through sophisticated outsourcing and supply chain strategies rather than simple cost-cutting measures. Fifty-eight percent of organizations are consolidating contracts and suppliers to leverage volume buying power, while 52 per cent prioritse providers with greater self-delivery capabilities and 37 per cent actively partner with service providers to identify joint cost-saving opportunities.
Beyond cost management, operational reliability and resilience ties with occupant wellbeing and workplace safety as the second-highest FM priority for organisations.
The FM industry has also increased AI adoption, with 28 per cent of organizations actively embedding AI solutions in their FM operations, representing a shift from experimental pilots to scaled deployment. FM-specific AI applications are delivering measurable operational benefits, with asset lifecycle solutions and automated record keeping being some of the top function areas.
“Forward-thinking facilities management builds organizational resilience through proactive risk management strategies that anticipate and prepare for a wide range of interconnected vulnerabilities,” said Wei Xie, Global Head of Research and Strategy, Workplace Management at JLL. “From workforce contingency planning to energy sourcing to data governance and protection in the age of AI, effective risk management requires balancing immediate operational needs with long-term strategic objectives that align with the organization’s growth roadmap.”
Click here to download the report.
The way we work has changed – yet, many organisations are still relying on rigid, one-size-fits-all tools to manage desks and meeting rooms, according to a new study from workplace management solutions provider, Matrix Booking.
Spreadsheets, calendars, and generic booking software may have worked once, but they’re struggling to keep pace with today’s flexible, hybrid workforce. The result? Wasted time, frustrated employees, and expensive underutilised space.
Matrix Booking’s new study, ‘One-size-fits-all booking systems don’t work for today’s workforce’, explores why current systems are falling short – and how organisations can reimagine workspace management to boost efficiency, employee experience, and cost savings.
To download your FREE copy click here.
