Home / Author Archives: Sara Bean

Author Archives: Sara Bean

Avatar

Not enough being done to reduce call waiting times ‘due to Covid’ finds survey

UK businesses that attribute long call waiting times to ‘unprecedented demand due to Covid’ are leaving customers unimpressed, according to new research. The survey of 1000 people by outsourced comms company Moneypenny reveals that 85 per cent of people believe ...

Read More »

New All-Party Parliamentary Group to champion Cleaning and Hygiene worker’s rights

The new All-Party Parliamentary Group (APPG) for the cleaning and hygiene sector has been inaugurated to represent the interests of the cleaning and hygiene sector in Parliament and influence MPs, ministers and Government. The British Cleaning Council, which sponsors the ...

Read More »

Increased levels of FM investment in digital tech says RICS

Demand for FM services continues to rise across the healthcare, manufacturing and education sectors, according to the November 2020 RICS UK Facilities Management Survey, which also reveals increased levels of investment in digital tech. The survey reports that employment levels ...

Read More »

Signs of post-Covid demand for smaller localised office space

There’s been a 19 per cent increase in demand for smaller flexible workspaces, driven by distributed working and employee demand to work closer to home, according to figures from IWG, operator of Regus. From its current 320 centres in the ...

Read More »

Salisbury Group wins award for most customer-centric FM business

The Global Business Awards has announced Salisbury Group as the winner of its award for “Most Customer-Centric Facilities Management Business – UK & Ireland”. Salisbury Group was recognised by the award panel as the company has established a bespoke model ...

Read More »

FM industry is held back by short term thinking says VINCI

Research by VINCI Facilities argues that the FM industry is held back by short-term thinking. In a survey of over 200 respondents, drawn from leaders within the FM and built environment sectors, focussing on four key issues: wellbeing, climate change, ...

Read More »

Hybrid and ‘hub and spoke’ offices to overtake remote working next year

Once employees are no longer at significant risk of contracting Covid-19 in the UK, businesses will start to roll-out a combination of remote and on-site work, which may see employees come to the office for only a few days a ...

Read More »

Ashford & St Peter’s Hospitals unveils new catering services

Ashford & St Peters Hospitals NHS Foundation Trust has officially unveiled new staff and visitor catering services, as part of a move to offer a long-term food solution across its Chertsey and Ashford (Middx) sites. The services, which include a staff ...

Read More »

Engineering sector reports increase in mental health awareness

The vast majority of large electrotechnical and engineering services businesses now train staff as Mental Health First Aiders, according to a survey commissioned by engineering services trade body ECA. Twenty four of the largest ECA Members, with a combined turnover of ...

Read More »

Airborne risk of coronavirus indoors not being taken seriously warns report

Organisations are being called upon to do more to make their premises COVID-safe according to research from facilities services provider phs Group The new phs Index report was the result of a collaboration between phs air quality experts and a leading Cambridge University professor that examined ...

Read More »