FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Group Metropolitan, a provider of turnkey solutions across the commercial offices, data centres and retail sectors, has appointed Mark Turner as Director of a new department within the business, Critical Switchgear Maintenance.
Group Metropolitan has formed this new department and maintenance division service to further smooth operations within its clients’ buildings. The Critical Switchgear Maintenance division is dedicated to delivering complete service and maintenance of all switchgear and electrical distribution infrastructure.
As Director of this new offer, Turner brings with him over 20 years of experience in specialised electrical maintenance, previously having played a pivotal role in developing and building two companies that are now market leaders in the industry.
Turner has vast experience in the Critical Switchgear Maintenance industry, securing and managing sales and contracts with large banks, financial companies in London and the Ministry of Defence, and further into his career focusing on providing electrical switchgear services, maintenance and small projects for the financial and data centre industry.
More recently, he has overseen the growth of service and support to major data centres across the UK and Europe, with clients including industry giants such as Google, Amazon and Microsoft, as well as numerous colocation data centre service providers.
Speaking about the new department and his role, Turner said: “I am excited for the challenges ahead with Group Metroplitan. It is an organisation with an outstanding reputation in the marketplace, and I look forward to building on this with the Critical Switchgear Maintenance division to further advance its offer, developing long term tailored contracts to meet the exacting needs of our clients.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
