FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Q: What is the size and scale of the Maintain business?
A: “We currently serve 37 clients, operating under a total facilities management model. This means we manage all aspects of their facilities management, including security, cleaning, mechanical and electrical repairs, maintenance, and compliance. Our services range from managing single residential flats, where a repair might cost as little as £50, to large-scale commercial projects. We tailor our commercial models and service delivery to meet each client’s specific requirements.
The business is highly supportive of this flexibility, which is unusual for an FM provider. We offer a broad spectrum of services, from soft services like cleaning, security, and concierge to mechanical and electrical works and statutory compliance.
Geographically, around 70 per cent of our work is concentrated in the North West, but we also operate in London, Guildford, and other locations. Our portfolio includes retail shopping centres, commercial offices, warehouses, residential apartments, and serviced apartments. We currently have 24 team members employed by Maintain, as well as a large pool of subcontractors working on our behalf.
Our range of services comprise:
General Facilities Management: We provide total facilities management for Park Retail and their offices across the North West. This includes a one-stop solution for all planned and reactive works, security, and concierge services.
Security and Concierge Services: We both self-deliver and subcontract these services. For example, we manage security and concierge services at White Lion Walk Shopping Centre in Guildford.
Cleaning, Maintenance, and Landscaping Services: We self-deliver all cleaning operations unless they involve high-level or high-risk tasks, such as gutter or roof cleaning, which we subcontract to specialists. We have an in-house maintenance team for reactive and plant maintenance. Landscaping services are provided to clients like The Keel, a residential apartment complex in Liverpool, and Aviation House, a property management client.
Planned and Reactive Fabric Maintenance: We handle everything from full building lifecycle models over 25 years to small reactive repairs, such as fixing a door handle in a residential apartment.
Health and Safety Compliance, Including Fire Safety and Disability Discrimination Act (DDA) Compliance: We use a programme called RiskWise to manage health and safety compliance. All statutory compliance tasks, such as fire alarms, emergency lighting, fire extinguishers, and gas safety checks, are planned and managed through this system. We use a mix of in-house and subcontracted labour for specialist services like catering gas. Fire risk assessments and DDA audits are conducted by The Momentum Group’s health and safety team.”
Q: Aside from retail and commercial properties which other sectors does Maintain cover?
A: “We cover retail shopping centres, commercial offices, residential properties, and warehouses. While we don’t specialise in one sector, our largest areas of expertise are retail and service departments.
We are heavily focused on the North West but are expanding further into the South East. Our ability to operate across the UK allows us to take on a diverse range of clients and projects, ensuring we can meet the needs of businesses in various locations.”
Q: The Group achieved B Corp Certification in 2024, how does this support Momentum’s aim of meeting social and environmental goals?
A: “Achieving B Corp certification is a significant milestone for The Momentum Group, as it demonstrates our commitment to meeting rigorous environmental and sustainability standards. Importantly, these principles are not just theoretical but are put into practice across the business. From our supplier database to on-site delivery, every aspect of sustainability and environmental responsibility is measured. This includes waste management, materials used, and ensuring our supply chain aligns with our sustainability goals.
For customers, B Corp certification is a major selling point. For instance, if a customer is undergoing an ISO audit, they can confidently state that we are B Corp certified, which demonstrates our commitment to meeting high standards. This not only enhances our reputation but also builds trust with clients who prioritise sustainability.
Furthermore, B Corp is becoming increasingly recognised in the marketplace, and The Momentum Group is actively engaging with other B Corp-certified customers and suppliers to align our sustainability goals. As a business, our investment in sustainability is substantial, with a dedicated in-house sustainability team focused not only on environmental impact but also on supporting local communities and giving back.”
