FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Mitie has been appointed by Unibail-Rodamco-Westfield (URW) to deliver security services, including site patrols and control room management, for Westfield London and Westfield Stratford City.
As part of the three-year contract, Mitie will provide bespoke training to all 230 Mitie Security Officers on site to ensure that they have the latest expertise on how to deliver security services for retail spaces. Officers will also receive ‘guest service training’, giving them the skills to be able to support members of the public and respond to any issues.
Mitie and URW have also committed to putting sustainability at the heart of operations by using only zero emission electric vehicles to help cut carbon emissions from transport on site. In addition to this, all Mitie colleagues will be provided with sustainable uniforms that are recycled once they are no longer needed, and the contract will see the creation of a paperless office for the Mitie team.
Technology will also be embedded in the contract, with Mitie rolling out its Merlin 24/7 solution. Through this app, Mitie’s Security Officers at Westfield London and Westfield Stratford City will receive real time insights and updates to their mobile devices on relevant security issues. The updates will be supported by intelligence from security analysts both at Mitie’s Global Security Operations Centre (GSOC) and URW’s in house team.
Commenting on the new contract award, Jason Towse, Managing Director, Business Services, Mitie, said: “We’re extremely excited to have started our partnership with Unibail-Rodamco-Westfield with this new contract to deliver security services for their shopping centres in London. As experts in providing security services to many retail and public space customers, we look forward to using our industry-leading technology to support our frontline colleagues, helping create safe and secure environments for Westfield customers and ensuring they continue to have a great experience.”
Recruiting for soft FM services is proving more difficult in the post-Covid workplace. So, what can FMs do to overcome this?
Sara Bean, Editor of FMJ, and Jess Pritchard, Head of Corporate Sector at Moneypenny are joined by panellists:
- Mark Whittaker, General Manager, Thomson FM & Chair of IWFM
- Ian Wright, Soft Services Manager, University College London
- David Bauld, Group Facilities Manager, Paradigm Housing
- Nicola Lathbury, Managing Director, Hexagon FM
Together they will discuss the current skills shortage in a number of FM areas, ways to keep staff engaged in their job through brilliant culture, and how outsourcing could be a solution to the recruitment issue. Secure your place now for Thursday, 25th November at 11am.
To register click here.
