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Mitie has secured a £21.5 million contract to provide 24-hour security and customer services across four Tate locations including Tate Britain and Tate Modern.
The initial three-year contract, which has the option to extend for a further two years, marks a significant expansion of Mitie’s cultural and heritage customer portfolio.
Mitie will play a vital role in ensuring that each gallery, home to some of the country’s most iconic artwork, is both a secure and welcoming environment. With 4.6 million annual visitors to Tate Modern alone, robust and responsive security and high-quality visitor services, are central to each gallery’s overall operations. Mitie already has more than 27,000 Security Officers protecting some of Britain’s biggest organisations, most iconic landmarks and national critical infrastructure.
Under the terms of the agreement, 275 colleagues will transfer to Mitie from a previous contractor via TUPE, providing a comprehensive suite of specialist services including visitor services, event and gallery security and visitor search and screening, as well as security intelligence services supported by Mitie’s Intelligence Security Operations Centre (ISOC) in Northampton. Officers will be connected to the ISOC providing 24/7 remote monitoring services across the estate. Data-driven intelligence will enhance threat detection and risk management, record local crime, theft and anti-social behaviour to ensure the safety of both visitors and gallery artwork.
As part of its commitment to create better places and thriving communities, Mitie will work in close partnership with Tate to upskill colleagues. Mitie will also focus on ensuring Tate sites are fully inclusive, supporting the diverse needs of its visitors, ensuring sites are accessible to all.
Jason Towse, Managing Director, Business Services, Mitie said: “We’re proud to be partnering with Tate to deliver industry-leading security, combining on-site presence, with security intelligence, to protect some of the UK’s most treasured cultural spaces, reflecting our commitment to creating safer communities.
“We look forward to supporting the wider Tate operations and will work to make each gallery an inclusive and secure environment for the millions who visit these locations each year.”
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