Against the backdrop of soaring rates of abuse and attacks on customer facing staff, People 1st International has launched the ‘WorldHost Dealing with Conflict’ training programme, designed to equip customer-facing staff, including shop workers, waiters, security guards and receptionists, with ...

Specialist guest services provider, On Verve, has won Silver in the Best Customer Experience category at the UK Business Awards. The UK Business Awards is one of the UK’s key business accreditations and awards, with businesses from a range of ...

In an increasingly competitive space, customer engagement has never been so important – but FM teams that are laser-focussed on efficiency can sometimes lose sight of their customer’s communication preferences. This can lead to situations where, despite exceeding SLA targets, ...

Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. The video marks a momentous occasion as Chubb has just ...

Newly launched; Gravity Workplace optimises Workplace Processes to create a consistently positive Customer Experience, key to creating long term customer loyalty and financial growth. Gravity Workplace is a CXMS (Customer Experience Management System) uniquely founded upon a combination of CRM ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...

Incentive FM, a division of global facilities management service provider Atalian Servest, has won Customer Services Team of the Year with The Mall at Cribbs Causeway in Bristol, and Security Team of the Year with Beaumont Shopping Centre in Leicester at ...

Eric Wright Facilities Management (EWFM) was presented with the Customer Service Excellence award at this week’s Institute of Workplace and Facilities Management (IWFM) Impact Awards. EWFM received the award in recognition of the company’s unique Variation app, which has been ...