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OCS launches ‘best’ brand vision and strategy

OCS UK & Ireland has today announced an ambitious plan to double its revenue over the next five years, positioning itself as a leading force in the global FM market.

This strategic move is marked by the launch of OCS’s new brand vision and strategy, tailored to meet the dynamic needs of outsourced services in the business world.

OCS Vision and Mission: To become the best facilities services business in the world, by making people and places the best they can be.

Central to this strategy are five ‘best’ pillars – delivering the best experiences, productivity, practices, resilience, and outcomes for customers, colleagues, and communities. OCS UK & Ireland says it aims to “meet and exceed evolving customer expectations” by focusing on technology, enhancing customers’ productivity and continuing to lead on best practices for safety, efficiency and performance.

Mergers and acquisitions further bolster OCS UK & Ireland’s growth, deliver enhanced service quality across all sectors, and improve procurement and compliance processes, leading to integrated, high-quality facility management solutions. The five ‘best’ pillars, developed in collaboration with industry leaders and OCS’s senior leadership team, address the macro challenges in the industries OCS serves, including technology integration, sustainability, environmental compliance, and talent management. Customer priorities are evaluated, and bespoke solutions are developed to tackle complex challenges.

This brand vision is a progression from OCS’s merger with Atalian Servest’s UK, Ireland, and Asia operations in March 2023, creating one of the largest international facilities service providers. This merger has expanded OCS’s capacity to offer a broader range of services and expertise, adding value to customers, partners, colleagues, and communities.

Emphasising its “evidenced action” approach to Environmental, Social, and Governance (ESG) goals, OCS aligns its operations with global initiatives like the United Nations Sustainable Development Goals. This alignment reflects OCS’s dedication to operating consistently with its values.

With over 50,000 colleagues in the UK and Ireland and a global workforce exceeding 120,000, OCS plans to outpace competitors by leveraging emerging AI technology and innovation in learning and development. This approach supports OCS’s Net Zero 2040 strategy and its focus on creating positive change.

Daniel Dickson, CEO of UK and Ireland at OCS, said: “Launching our new brand and vision is a pivotal moment for OCS. With a rich 124-year history, we’ve proven to constantly evolve to provide exceptional customer service and maintain our competitive edge. Our role as a provider of critical services across multiple sectors requires us to align perfectly with our customer’s service needs and objectives. Being best-in-class in facilities management and making people and places the best they can be is about being a trusted partner to our customers, adding measurable outcomes for their operations.”

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