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Outsourcing

Sigma Group appoints Group CEO to drive growth

Sigma Group, a provider of outsourced solutions to blue chip retailers, leisure, office and hospitality businesses, has appointed experienced business leader David Dignam as Group CEO. In the newly created position, Dignam will lead the Sigma Group executive team, ensuring ...

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National survey finds business switchboards have fallen short during pandemic

Two thirds of UK businesses expect call volumes to increase once more staff return to offices and the economy reopens, yet research by outsourced communications provider, Moneypenny, reveals that they’ve struggled to manage their switchboards throughout the pandemic – failing ...

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FM outsourcing estimated to have declined 6% due to Covid

The facilities management outsourcing market value is projected to have decreased by around six per cent in 2020, largely due to Covid-19 and the lockdown measures introduced to attempt to halt its spread. This is according to a new report ...

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Serco increases 2020 forecasts following strong revenue growth in Q3

Outsourcing firm, Serco Group, has provided an unscheduled update on the outlook for trading in 2020. In a recent trading update statement, the international provider of services to governments says it has achieved “strong revenue growth in the third quarter” ...

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UK FM market research: outsourcing is set to outperform the UK economy in 2020

A new report on the UK Facilities Management market from MTW Research concludes that outsourcing is set to outperform the UK economy in 2020, with 85 per cent of FM contractors having healthy finances despite the Covid-19 pandemic. Based on ...

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Central Government updates Outsourcing Playbook

The Outsourcing Playbook, which was launched in February 2019, to make sure the government and the private sector work well together has been updated to help guarantee good services for the public. Designed to improve the way the government works ...

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Customer expectations are playing a key role in corporate FM development

AMA Research’s latest ‘Facilities Management Outsourcing – Corporate Sector Market Report’ has revealed in 2019, the corporate sector accounted for 61 per cent of overall FM market value, having risen from 58 per cent in 2015. According to the report ...

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HMPPS fails to deliver savings by outsourcing FM services

The government is failing to provide and maintain safe, secure and decent prisons and its flagship initiatives to address this have not delivered, according to a new National Audit Office (NAO) report. More than 40 per cent of inspected prisons ...

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Insourcing vs outsourcing debate: What’s best for business?

The insourcing of FM services is growing in popularity. The report ‘Rebuilding Capacity: The case for insourcing public contracts’ from the University of Liverpool, recommends it for providing service flexibility and the ability to allocate resources where they are needed. ...

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Source of strife

Outsourcing has had somewhat of a bad press this year. Here Valerie Bonnin, Director at Incendium Consulting explains why she thinks it still works and how to avoid its pitfalls The demise of big firms such as Carillion has left ...

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