FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Churchill Group has secured a five-year contract with Eurostar for the provision of train presentation services, depot cleaning, office cleaning and the running of a minibus service for visitors and employees to Eurostar’s Temple Mills depot.
The deal, worth in excess of £20 million, commenced in 2021 following a very technical implementation carried out over a six-week period. This was supported by the employment of a transformation manager for a six-month period to ensure delivery against all implementation milestones.
Churchill has employed teams based at St Pancras International providing turnaround cleaning on trains between journeys. It is also providing in-transit, inter capital train presentation operatives to ensure that cleaning and hygiene standards remain high throughout a journey.
The contract also includes cleaning and train presentation services at Eurostar’s Temple Mills depot in Stratford. Train presentation work at the depot includes overnight cleans, periodic heavy cleans and external cleaning.
Churchill is investing significantly in technology. It has integrated its Mo:dus system with Eurostar to provide complete visibility of performance and productivity, and a new state of the art Uber style app for the minibus service to improve customer and user experience.
A new management team has also been employed, including a dedicated QHSE partner to maximise focus on safety and competency. Churchill has worked with Eurostar to implement an open book reporting system to manage costs as the sector recovers from the impact of Covid.
Sustainability is a key issue for Eurostar and Churchill will be recovering as much recyclable waste from trains as possible, moving to chemical free cleaning where possible and introducing electric eight-seat vehicles for the minibus service.
Loredana Nistor, Train Presentation Manager at Eurostar International, said: “At such a critical time for our industry we needed a partner with a strong track record of excellent cleaning and hygiene work. Churchill impressed us throughout the tender process, from its commitment to sustainability through to its use of data. Hiring a transition manager to bridge the period between our previous supplier and Churchill has been greatly appreciated and we’re confident that Churchill will help us maintain the excellent standards our passengers expect.”
Churchill has built strong partnerships with numerous other rail brands. These include Arriva, GTR, East Midlands Railway, Grand Central, Nexus and Siemens.
Join thousands of your FM peers from across the world at ExCeL London on 17-19 May.
Bring the team and boost your CPD, your skills and your career with seminars and workshops. Test, trial and source smart solutions across technology, cleaning, FM services, waste and energy management; and meet a host of suppliers for new business collaborations.
5 Shows. 1 ticket.
Your free ticket to Facilities Show gives you unlimited access to four other co-located events, meaning you have a unique opportunity to enhance your facilities management strategy with products and solutions from across facilities management, security, fire protection & prevention, intelligent buildings and health & safety.
