Home / Announcements / Full-service F&B experience solution launches, BUILT by Levy

Full-service F&B experience solution launches, BUILT by Levy

Levy UK + Ireland, the sports and hospitality division of Compass Group UK and Ireland is launching BUILT by Levy, a multi-disciplined service solution that gives venues the advantage of experts under one umbrella to reimagine food and drink spaces.

BUILT by Levy’s expertise has been strengthened further with the formation of a new joint venture with long-term design and build associates, Benchmark.

Levy UK+I team up with some of the most iconic sports and events venues in the UK. BUILT by Levy is a unique proposition which brings together expertise in every area necessary to craft the ultimate customer experience. Multi-disciplinary components include consultancy, project deployment, tech solutions, brand vision and development, design, build, data insight and analytics reporting.

BUILT by Levy creates two new positions which will see current Levy UK+I Commercial Director, Rak Kalidas, head up the division as MD, and Michail Fragkiadakis, who will take up the role of Creative + Technology Director.

Over the last nine years, Kalidas has been instrumental in the fan experience revolution, resulting in breakthroughs including: the first frictionless kiosk in Europe at Leicester City Football Club (August 2022); and was part of a team which collaborated with National Theatre and KERB to reinvent the iconic venue to appeal to a wider audience through its food and drink offer and introduction of delicious and authentic street food.

Levy has become an authority in mapping the consumer experience within premium hospitality but has also engineered big change on the concourses for match-going fans, delegates, and gig-goers. Using marketing analysis, consumer insight and data to fully understand what drives unforgettable experiences in every area of a venue.

It says, once mapped out, BUILT can deliver design and implementation from concept to operational delivery, adding that its expert project managers will look after every aspect of stakeholder relations and operations, from large-scale mobilisations to smaller projects.

Levy also said that the collaboration with design and build specialists, Benchmark, was an obvious choice and the perfect partner for the new full-service F&B experience solution. Formed in 2008, Benchmark has worked closely with not only Levy, but other Compass Group UK & Ireland divisions. Over this time, Levy UK+I has developed a trusted partnership with MD, Stephen Jefferies and his management team, who will continue to lead the business long-term.

Rak Kalidas, MD of BUILT by Levy said of the launch: “Our clients have seen us as much more than just a caterer for many years. Understanding and improving the experience is what we do. Our consumer-first strategies and game-changing experiences, maximise fan wants with commercial needs.

“By bringing these complementary components and expertise under the BUILT by Levy banner, we can now offer sports and entertainment venues the ability to work with a single partner which innovates in technology, design, brand, and user experience. Our aim is to deliver unforgettable experiences, with increased customer satisfaction, solving solutions utilising state-of-the-art data and insight.”

Benchmark MD, Stephen Jefferies commented: “Benchmark is at the forefront of an ever-changing interior design industry, so we’re really thrilled to be part of BUILT by Levy, another forward-thinking business. We can’t wait to transform more sports and entertainment venues, delivering award-winning facilities for Levy customers to enjoy.”  

2023 FMJ and Grundon Recycling and Waste Management Survey

FMJ in conjunction with Grundon Waste Management is pleased to launch the 2023 waste management and recycling survey which examines the ways in which FMs approach their waste management responsibilities.

In this, the sixth year for the annual appraisal, we know there is a greater opportunity than ever for FMs to reappraise their waste and recycling operations and help their organisations meet the growing pressure to achieve ESG goals.

We want to learn how FMs have adapted to the legislative, economic and societal changes of the past year and how they plan to meet the latest waste and recycling targets.

In this survey we’ve posed a series of questions which include insights into FMs’ waste management strategy and targets, how they’re moving towards zero waste targets, and the importance of not just meeting compliance targets but also ESG goals.

The results of the 2023 survey will be published in FMJ magazine and form the basis of a white paper co-written by FMJ and the experts at Grundon on how to approach waste and recycling strategies.

To take part click here.

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