FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Professional body for the hospitality industry, the Institute of Hospitality (IoH), has released the findings of its recent Diversity, Equity, Inclusion and Belonging (DEIB) Survey to coincide with Black History Month (1-31 October 2025).
Earlier this year, the IoH invited hospitality professionals to share their perspectives on DEIB. The results show encouraging progress across the hospitality sector, while also highlighting the need for more focus to turn commitment into sustained action.
Key findings from the IoH DEIB Survey include:
- Widespread adoption: 84 per cent of organisations reported having a DEIB strategy in place.
- Resourcing gap: 56 per cent do not have a dedicated DEIB Lead, highlighting the need for stronger structures to embed change.
- Strategic importance: 51 per cent strongly agree with 25 per cent agreeing that DEIB should remain a top priority, with five per cent disagreeing or strongly disagreeing.
- Staff sentiment: 65 per cent are very happy or happy with their organisation’s approach, although inconsistency in delivery remains a challenge
- Future focus: 53 per cent of organisations plan to maintain current efforts, 18 per cent plan to expand, and only one per cent intend to reduce DEIB activity.
While the results confirm that DEIB is firmly on the agenda, it also highlights a gap between intention and implementation. Many businesses want to do more, but lack dedicated roles, resources, or clear frameworks to make DEIB part of everyday practice.
Outlining the results, IoH CEO, Robert Richardson FIH MI, said: “These findings reflect both the progress and the potential to embrace and action DEIB, within our profession. It is encouraging to see DEIB strategies becoming widely adopted across hospitality, and we remain committed to helping organisations and individuals turn good intentions into meaningful, measurable change, that strengthens our workplaces and our industry.”
All hospitality businesses and individuals can access the IoH’s FREE DEIB resources here and can meet the DEIB Council here.
The way we work has changed – yet, many organisations are still relying on rigid, one-size-fits-all tools to manage desks and meeting rooms, according to a new study from workplace management solutions provider, Matrix Booking.
Spreadsheets, calendars, and generic booking software may have worked once, but they’re struggling to keep pace with today’s flexible, hybrid workforce. The result? Wasted time, frustrated employees, and expensive underutilised space.
Matrix Booking’s new study, ‘One-size-fits-all booking systems don’t work for today’s workforce’, explores why current systems are falling short – and how organisations can reimagine workspace management to boost efficiency, employee experience, and cost savings.
To download your FREE copy click here.
