The specialist provider of tailored guest services has achieved its strongest growth in the company’s history in 2022 having secured a total of 16 new contracts comprising over 100 locations throughout the UK. Portico’s most recent contact win saw mobilisation of 75 sites across the UK and welcomed over 100 new employees.
Portico has also launched two new service lines: Portico Pulse, a comprehensive directory of more than 300 value-add pop-ups and experiences for their clients’ reception areas; and Portico Safe, a security offering designed to complement existing front-of-house services or become the singular point of welcome. In operation for just over a year, Portico Safe has been shortlisted for an OSPA Award in the outstanding customer service initiative.
According to Portico the company’s sustained business growth and expansion is a result of investing in people with myriad training, development and career opportunities, combined with the launch of Heartbeat, the business’s new internal employee engagement app. The integration of Heartbeat has changed the way the business connects with each other. Heartbeat facilitates two-way communication and allows its people to share news, ask questions and learn from each other. To spearhead employee engagement further.
Team engagement activities have also been expanded with the launch of Summer Socials: interactive team building parties, that were taken to Manchester, Birmingham, Glasgow, Edinburgh, as well as London, giving all teams members an opportunity to relax, socialise and make new connections.
Portico has delivered over 22,000 hours of training both virtually and face-to-face this year, equipping its team members with enhanced skills to benefit them personally and professionally. The business says it continues to uphold learning and development as a “promise” not an “initiative” that is deep rooted in the company’s DNA, adding it makes a “commitment and development promise” to every colleague who joins the guest services company not only on a professional level but also targeting wellness and personal skills and success. Under the ‘Five Portico Pathways’, the company’s L&D programme, each employee completes mandatory onboarding training specific to their role and then all pathways are open to them to choose a route that suits their ambitions. The company has celebrated 89 internal promotions and the Portico leadership team now represents an 50/50 split of men and women.
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Portico’s focus on colleague development and engagement was highlighted by winning The Learning Award for best professional development programme, and the Princess Royal Training Award for 2022. Portico was also shortlisted at the PFM Awards, the IWFM Awards, and The Cateys.
Paul Jackson, managing director at Portico said: “I’m so proud of the Portico team’s achievements this year. It’s the dedication from all our colleagues that makes Portico a business we’re all proud to be a part of. 2023 will be a year of further growth and development, pushing boundaries and evolving the role of guest services, while continuing to invest in the people, so that we can provide service with heart, to all our guests.”