FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Arcus FM has won a two-year contract with independent hotel brand Travelodge to deliver helpdesk, planning and reporting services to the business.
Alongside providing reporting and management information insights, Arcus will be managing inbound calls from hotels, contractors and Travelodge’s self-delivery teams and provide planning and scheduling services for work orders and planned maintenance. Critically, Arcus teams will also be providing management of major incidents and ‘Off Line Rooms’ for the business, ensuring they keep their operational uptime and availability to maximum levels.
Mark Boston, Managing Director – Account Management at Arcus FM, who led the team that worked with Travelodge to design the service said: “We have a great relationship with the team at Travelodge and are thrilled that we will work with them on delivery of this contract. We believe that our helpdesk and support teams are the best in the industry and we look forward to showing them just how good they are over the next two years.”
Clare Alcock, Head of Maintenance Support for Travelodge, commented: “Arcus is a business that we know, and we’ve been really impressed with their approach to work order management and the insights they can provide their customers as we’ve moved through this process. We’re looking forward to the relationship developing and leveraging their support to build a Better Travelodge.”
Image CC credit: Elliott Brown – flickr
FMJ, in partnership with PlanRadar, is pleased to bring together a panel of experts to discuss achieving ESG using the power of digitisation.
According to the Environmental Audit Committee (EAC) the UK’s built environment is responsible for 25 per cent of the UK’s greenhouse gas emissions, and a large proportion of the commercial stock in the UK requires further investment to become environmentally sustainable. With climate deadlines looming, urgent action is needed.
The pandemic taught us the importance of utilising digital technology to protect people. FMs are now aware of the use of accurate data to help manage assets as well as occupants, by streamlining maintenance programmes, monitoring building assets performance and measuring the amount of energy being used.
FMs have a key role in meeting ESG goals, which include:
* Environment: Meeting sustainability goals, including net zero targets, waste reduction and recycling
* Social: Maintaining health and safety, delivering social value, equality and diversity, duty of care and investment in skills
* Governance: Compliance with all regulatory requirements and legislation, and reducing errors by the use of robust data processes.
The webinar will take place on the 11th October at 11am.
Register for the webinar here.
If you are unable to attend please register and we will send through a recording of the event post webinar.
