The facilities management sector is facing huge challenges in filling soft services roles, but the contribution it made in maintaining front line services during the pandemic has raised the sector’s profile, giving FMs the opportunity to widen the recruitment pool. This was one of the key insights of a webinar Now hiring! Overcoming the challenge of recruiting for soft services hosted by FMJ and Moneypenny on November 25th.
Jess Pritchard, Head of Corporate Sector, Moneypenny advised that the key to finding and retaining the right staff, is in looking for applicants with good interpersonal skills – who when once in the job, are encouraged and rewarded for recognising what good service looks like.
Mark Whittaker, the new Chair of IWFM and General Manager at Thomson FM noted that the government’s failure to acknowledge that cleaning staff are key workers hasn’t helped the situation but said the Institute is working hard to promote FM to a wider cohort.
Coleen Cloherty, Director of Build Recruitment was on hand to give delegates an update into current hiring practices and revealed that the FM sector is competing on occasion with the hospitality sector to fill catering roles.
And FM practitioners Ian Wright, Soft Services Manager at University College London and David Bauld, Group Facilities Manager, Paradigm Housing shared some valuable tips, for instance, ways of ensuring that in-house staff and outsourced workers are made to feel part of one team.
For an up to date insight on finding, recruiting, and crucially retaining front line staff, tune into the webinar here.